Active Listening
[ZNV ActiveListening]
Price: $ 49.95+GST
An Introduction To Active Listening Skills
Table of Contents
Active Listening
Session 1: Course Overview
Learning ObjectivesPre-Assignment
Pre-Course Assessment
Session 2: Defining Active Listening
What is Active Listening?Responding to Feelings
Reading Cues
Demonstrating Listening
Identifying Good Listeners
Tips for Becoming a Better Listener
Pre-Assignment Review
Session 3: Body Language Basics
Silent MessagesMaking Connections
Session 4: Attitude is Everything!
Understanding Sympathy and EmpathyDemonstrating Empathy
Creating the Right Mindset
Reframing the Situation
Establishing Positive Intent
Maintaining Focus
Being Genuine
Considering Your Purpose
Making Connections
Constructing Your Response
Session 5: Encouraging Conversation
What Is Said and What Is HeardThe Ladder of Inference, Part One
The Ladder of Inference, Part Two
The Ladder of Inference, Part Three
The Ladder of Inference, Part Four
Reflection: Using Your Own Experiences as a Resource
Asking Questions, Part One
Asking Questions, Part Two
Probing Techniques, Part One
Probing Techniques, Part Two
Paraphrasing Techniques
Echoing Techniques
Session 6: Building Relationships
Building Common GroundFinding Common Ground
Using Humor
NLP Tips and Tricks
Associated or Dissociated
Towards or Away From
Match/Mismatch
Session 7: Getting Over Listening Roadblocks
Problems and SolutionsMaking Connections
Session 8: A Personal Action Plan
Starting PointWhere I Want to Go
How I Will Get There
Summary
Recommended Reading List
Post-Course Assessment
Course Completion