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Conducting Effective Performance Reviews


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Conducting Effective Performance Reviews

Price: $ 59.95+GST

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Table of Contents

Conducting Effective Performance Reviews

  1. Course Overview
  2. Performance Appraisals Done Well
    • What are Performance Appraisals?
    • Making Connections
    • Building Trust
  3. Errors We Make
    • Three Slippery Areas
    • Making Connections
  4. Types of Performance Reviews
    • Choosing What Works
    • Winning Performance Appraisals
  5. The Performance Management Process
    • The Four Steps
    • Sample Performance Appraisal Forms
  6. Goals with SPIRIT
    • Identifying Dreams and Setting Goals
    • My Dreams and Goals
    • Putting it All Together
  7. The Performance Management Cycle
    • The Four Phases
    • The Basis for Review
  8. Setting Standards
  9. Creating a Performance Development Plan
  10. Feedback and Communication
  11. Listening Skills
    • Active Listening
    • The Mission: To Listen
  12. Communication Strategies
    • Basic Skills
    • Probing
    • Non-Verbal Messages
    • Interpretation Exercise
  13. Giving Feedback
    • The Importance of Feedback
    • Six Characteristics
    • Case Studies
  14. Accepting Criticism
  15. Planning the Interview
  16. The Interview
    • A Basic Format
    • Preparation
  17. Goal Setting Role Play
  18. Providing Feedback
  19. Coaching
    • The Importance of Coaching
    • Task Preparation
  20. Appraisal Preparation
  21. The Interview
  22. Maintaining Performance
  23. Handling Performance Problems
    • Make the Commitment
    • Behavior Contracts
    • Recognizing Mrs. Stanford
  24. The Part Where Someone Gets Fired
    • If You Have To Let Them Go…
    • Role Play
    • Pre-Assignment Review
  25. Performance Management Checklists
  26. Personal Action Plan
  27. Recommended Reading List
  28. Post-Course Assessment