eAgent Logo REA Training Provider Logo 📞 09-889-7653

Conducting Effective Performance Reviews


eAgent Member eAgent Member Login

new MemberNew Member Signup

enroll now

Conducting Effective Performance Reviews


Price: $ 59.95+GST

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Table of Contents

Conducting Effective Performance Reviews

1. Course Overview

2. Performance Appraisals Done Well

What are Performance Appraisals?

Making Connections

Building Trust

3. Errors We Make

Three Slippery Areas

Making Connections

4. Types of Performance Reviews

Choosing What Works

Winning Performance Appraisals

5. The Performance Management Process

The Four Steps

Sample Performance Appraisal Forms

6. Goals with SPIRIT

Identifying Dreams and Setting Goals

My Dreams and Goals

Putting it All Together

7. The Performance Management Cycle

The Four Phases

The Basis for Review

8. Setting Standards

9. Creating a Performance Development Plan

10. Feedback and Communication

11. Listening Skills

Active Listening

The Mission: To Listen

12. Communication Strategies

Basic Skills


Non-Verbal Messages

Interpretation Exercise

13. Giving Feedback

The Importance of Feedback

Six Characteristics

Case Studies

14. Accepting Criticism

15. Planning the Interview

16. The Interview

A Basic Format


17. Goal Setting Role Play

18. Providing Feedback

19. Coaching

The Importance of Coaching

Task Preparation

20. Appraisal Preparation

21. The Interview

22. Maintaining Performance

23. Handling Performance Problems

Make the Commitment

Behavior Contracts

Recognizing Mrs. Stanford

24. The Part Where Someone Gets Fired

If You Have To Let Them Go…

Role Play

Pre-Assignment Review

25. Performance Management Checklists

26. Personal Action Plan

27. Recommended Reading List

28. Post-Course Assessment