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Business Etiquette: Gaining that Extra Edge


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Business Etiquette: Gaining that Extra Edge


Price: $ 59.95+GST

If you’ve ever had an awkward moment where:You aren’t sure which fork to use,You don’t know which side plate is yours,You’ve ever had to make small talk with a Very Important Person and been lost for words…Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.

Table of Contents

Business Etiquette – Gaining That Extra Edge

1. Course Overview

2. Business Etiquette Basics

3. Test Your Business Etiquette

4. The Handshake

5. Business Card Etiquette

6. The Skill of Making Small Talk

7. Do You Remember Names?

8. Making That Great First Impression

9. Dress for Success

Dressing the Part

Maintaining Your Positive Impression

What’s Your Code?

10. Business Dining

Seven Hot Tips


Other Rules

11. E-Mail and Telephone Etiquette

The Power of the Written Word

Note Writing Practice

12. Personal Action Plan

13. Recommended Reading List

14. Post-Course Assessment