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Communication Strategies


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Communication Strategies


Price: $ 59.95+GST

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Table of Contents

Communication Strategies

1. Course Overview

Learning Objectives


Pre-Course Assessment

2. Creating Positive Relationships

Ten Quick Wins

Making Connections, Part One

Making Connections, Part Two

3. Growing Our Self-Awareness

Do You Question Your Competence?

Developing Confidence

4. Communication Basics

Defining a Skilled Communicator

Making Connections

5. Communication Barriers

Case Study: New Neighbors

Common Barriers

Applying the Answers

Being Mindful

6. Asking Questions

Asking Good Questions, Part One

Asking Good Questions, Part Two

Asking Good Questions, Part Three

Asking Good Questions, Part Four


Five Ways to Probe, Part One

Five Ways to Probe, Part Two

Pushing My Buttons

7. Listening Skills

Can You Hear Me? Example One

Can You Hear Me? Example Two

Can You Hear Me? Example Three

Can You Hear Me? Example Four

Can You Hear Me? Example Five

How Do You Rate Your Listening Ability?


Active Listening Skills, Part One

Active Listening Skills, Part Two

Responding to Feelings

Reading Cues

Demonstration Cues

Tips for Becoming a Better Listener

What is Said and What is Heard

Communication Situations

8. Body Language

What Do Our Bodies Say? Part One

What Do Our Bodies Say? Part Two

What Do Our Bodies Say? Part Three

What Do Our Bodies Say? Part Four

The Signals People Send


9. Communication Styles

Dichotomies in Theory

Making Connections

Advantages and Disadvantages

Dichotomies in Action, Example One

Dichotomies in Action, Example Two

Dichotomies in Action, Example Three

Dichotomies in Action

10. Creating a Positive Self-Image

Seven Things People Determine from Your Appearance

Pre-Assignment Review

Self-Evaluation, Part One

Self-Evaluation, Part Two

11. Frame of Reference

Your Frame of Reference

Suspending Belief

12. Techniques for the Workplace

Prepare, Prepare, Prepare

Testing Our Theories, Situation One

Testing Our Theories, Situation Two

Delivering Your Message

Check for Understanding

13. Assertiveness


Words to Watch Out For

Your Inner Self Talk


30 Ways to Persuade

Case Study: A Negative Image

I Messages

The Assertive Formula

Expressing Your No, Part One

Expressing Your No, Part Two

The Persistent Response

Guidelines for Saying No

14. Personal Action Plan

Starting Point

Where I Want to Go

How I Will Get There

15. Course Summary

16. Recommended Reading List

17. Post-Course Assessment