Conflict Resolution: Getting Along in the Workplace
Price: $ 59.95+GST
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Table of Contents
Conflict Resolution – Getting Along In The Workplace1. Course Overview 2. Defining Conflict What is Conflict? Positives and Negatives 3. Types of Conflict 4. Open Conflict vs. Hidden Conflict 5. Spontaneous and Reflective Behavior 6. The Johari Window Understanding the Johari Window My Window Case Study: Spontaneous and Reflective Behaviors 7. Stages of Conflict The Five Stages of Conflict Another Version of the Conflict Process Conflict Outcomes Strategies for Dealing with Conflict 8. Creating the Win/Win 9. Conflict Resolution Style Questionnaire The Questionnaire Scoring The Conflict Grid Pros and Cons 10. The Role of Communication in Conflict Resolution The Communication Chain Other Barriers Establishing Positive Intent 11. Active Listening Skills 12. Paraphrasing Skills What is Paraphrasing? Making Connections 13. Powerful Questions Asking Questions Probing Techniques 14. Body Language 15. Pre-Assignment Review 16. The Conflict/Opportunity Test The Conflict/Opportunity Test Skills Test 17. Conflict and Its Resolution Visualizing Conflict A Strategy for Conflict Resolution 18. Helping Others Through Conflict Preparing for Conflict Conflict Resolution with Facilitation Setting Norms Coaching Through Conflict Managing Your Emotions 19. Personal Action Plan 20. Recommended Reading List 21. Post-Course Assessment