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2021 CPD - Issues and Complaints


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2021 CPD - Issues and Complaints

Price: $ 39.95+GST

REA Verified Continuing Professional Development Mandatory 2 hour course on Issues and Complaints

Table of Contents

Real Estate CPD – Issues and Complaints, covers the following information:

Contents

Learning outcomes

Terms used in this guide

Introduction

Part One: Avoiding issues and complaints and preventing common issues

A: Practices that will help prevent issues arising

B: Common complaint issues and how to prevent them

Part Two: Resolving issues and complaints

A: Agency complaints/dispute procedures

B: Resolving an issue

C: Managing a complaint