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Crisis Management


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Crisis Management

Price: $ 59.95+GST

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

Table of Contents

1. Course Overview
2. What is Crisis Management?
Defining Terms
The Crisis Management Team
Creating the Team
3. Training Leaders and Staff
Training Essentials
Conducting Training
4. Conducting the Crisis Audit
Why Audit?
Using a Risk Matrix
5. Performing a Risk Level Analysis
The Four Categories
Case Studies
6. Developing a Response Process
Pre-Assignment Review
Crisis Response Process
7. Consulting with the Experts
8. Incident Management Techniques
Case Study
Responding to Incidents
Documenting Incidents
Investigating Incidents
9. Working through the Issues
Model Overview
Phase One
Phase Two
Phase Three
Types of Decisions
10. Establishing an Emergency
Operations Center
EOC Considerations
Who is In Charge?
11. Building Business Continuity and Recovery
Creating Continuity
Essential Crisis Plan Elements
12. Walliallia
Background
Exercise One: Gas Line Explosion at Water Plant
Exercise Two: How are you Feeling?
Exercise Three: The Last Question
13. Recovering and Moving On
Initial Adjustments
Working Things Out
14. Personal Action Plan
15. Recommended Reading List
16. Post-Course Assessment