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Problem Solving and Decision Making


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Problem Solving and Decision Making

Price: $ 59.95+GST

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

Table of Contents

1. Course Overview
2. Definitions
Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action
3. Making Decisions
What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps
4. Getting Real
5. The Problem Solving Model
Model Overview
Real Problems
Phase One
Phase Two
Phase Three
6. Case Study
7. The Problem Solving Toolkit
The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting
More Methods
8. Aspirinia
Decision Information
Individual Action Steps
9. Swotting Up
SWOT Analysis
Individual Analysis
10. Making Good Group Decisions
Working Toward the Decision
Avoiding Fatal Mistakes
11. Analyzing and Selecting Solutions
Selecting Criteria
Creating a Cost-Benefit Analysis
12. Planning and Organizing
Introduction
Follow-Up Analysis
Evaluate
Adapt, Close, and Celebrate
13. Personal Action Plan
14. Recommended Reading List
15. Post-Course Assessment