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Knowledge Management


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Knowledge Management

Price: $ 59.95+GST

The knowledge held by an organizations employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.

Table of Contents

1. Course Overview
2. Definitions
What is Knowledge?
Communicating Explicit and Tacit Knowledge
What is Knowledge Management?
History of Knowledge Management
3. The Business Case for Knowledge Management
Reducing Costs and Growing Sales with Knowledge Management
Personal Work Performance and Bottom Line Benefits
Business Case Basics
Sample Knowledge
Management Business Case
4. The Knowledge Management Mix People
Recognition within the Knowledge Management Mix
Technology
Process
5. The Knowledge Management
Framework
Introduction
Needs Analysis
Resource Identification
Process Analysis, Identification, and Construction
Accumulating, Sharing, and Storing Knowledge
6. ITandD’s Conundrum
7. Knowledge Management Models
The KM Process Framework
(Bukowitz and Williams)
Knowledge Management Matrix
(Gamble and Blackwell)
Process Model (Botha)
Knowledge Spiral Model
(Nonaka and Takeuchi)
8. The Knowledge Management Toolkit
Cross-Functional Teams
Mentoring
Organizational Culture
IT Solutions
Which Technologies Would Be Best?
9. Implementing Knowledge
Management Initiatives
Building Knowledge Networks
Creating a Knowledge
Management Body of Knowledge (KMBOK)
Creating a Chief Knowledge
Officer (CKO) Position
Advertise for Your CKO
Creating a Post-Mortem Plan
Creating Measures
Start With a Pilot
Where Do I Put This?
Support Your Organization
Through the Change
10. Personal Action Plan
11. Recommended Reading List
12. Post-Course Assessment