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Workplace Violence


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Workplace Violence

Price: $ 59.95+GST

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

Table of Contents

1. Course Overview
2. What is Workplace Violence?
3. Understanding the Behavior Wheel
4. The Anger Management Process
5. Communicating Better
Building Your Message
Asking Questions
Three Keys
6. Basic Problem Solving Tools
The Three-Phase Model
Phase One
Phase Two Phase Three
The Problem Solving Toolkit
Task Information
Skill Application
7. Other Ways of Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
8. A Systems Approach
9. Developing a Policy and Program
10. Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
11. Hiring Practices
12. Workplace Design
13. Workplace Practices and Procedures
Workplace Policies
Workplace Procedures
14. Security Systems and Personnel
Systems Criteria
A System for the Acme Widgets Company
15. Training Programs
16. Developing Emergency Response Plans
Guide to Developing a Plan
Emergency Response Plans for the Acme Widgets Company
17. Program Review
18. Developing a Threat Response Process
19. The Immediate Response
What To Do When Violence Happens
Case Study
20. Consulting with the Experts
21. Gathering Additional Information
22. Re-Evaluating Information
23. Communicating Incidents and Threats
Deciding What to Say
Developing a Communication Plan
24. Interviewing Employees
Stages Seven and Eight
Making Connections
25. Risk Level Analysis
The Five Categories
Case Studies
26. Reviewing the Options
27. Analyzing the Impact
28. Incident Response Checklist
29. Process Application
30. Personal Action Plan
31. Recommended Reading List
32. Post-Course Assessment