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Active Listening


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Active Listening

Price: $ 59.95+GST

An Introduction To Active Listening Skills

Table of Contents

Active Listening

  • Session 1: Course Overview
  • Learning Objectives
    Pre-Assignment
    Pre-Course Assessment
  • Session 2: Defining Active Listening
  • What is Active Listening?
    Responding to Feelings
    Reading Cues
    Demonstrating Listening
    Identifying Good Listeners
    Tips for Becoming a Better Listener
    Pre-Assignment Review
  • Session 3: Body Language Basics
  • Silent Messages
    Making Connections
  • Session 4: Attitude is Everything!
  • Understanding Sympathy and Empathy
    Demonstrating Empathy
    Creating the Right Mindset
    Reframing the Situation
    Establishing Positive Intent
    Maintaining Focus
    Being Genuine
    Considering Your Purpose
    Making Connections
    Constructing Your Response
  • Session 5: Encouraging Conversation
  • What Is Said and What Is Heard
    The Ladder of Inference, Part One
    The Ladder of Inference, Part Two
    The Ladder of Inference, Part Three
    The Ladder of Inference, Part Four
    Reflection: Using Your Own Experiences as a Resource
    Asking Questions, Part One
    Asking Questions, Part Two
    Probing Techniques, Part One
    Probing Techniques, Part Two
    Paraphrasing Techniques
    Echoing Techniques
  • Session 6: Building Relationships
  • Building Common Ground
    Finding Common Ground
    Using Humor
    NLP Tips and Tricks
    Associated or Dissociated
    Towards or Away From
    Match/Mismatch
  • Session 7: Getting Over Listening Roadblocks
  • Problems and Solutions
    Making Connections
  • Session 8: A Personal Action Plan
  • Starting Point
    Where I Want to Go
    How I Will Get There
    Summary
    Recommended Reading List
    Post-Course Assessment
    Course Completion