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e-Agent CPD non-verified courses

While the REA. Verifiable coursework, suggests that a majority of the up-skilling involved in each years's CPD training program suggests that this category holds a majority of the training benefit; we at e-Agent believe that far more attention should be spent on the non-verifiable portion.

After all, the non-verifiable content, while not usually reviewed by the REA, these 150+ COURSED OFFER AN UNPARALLELED opportunity to expand your talent and skill set.

As the practice of real estate in New Zealand, continues to mature, the REA and government as a whole, is now examining the relationship with real estate practice and our very multicultural heritage

Available Non Verified Courses

Accounting Skills for New Supervisors

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you"re going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.

In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.

Active Listening

An Introduction To Active Listening Skills

• Session 1: Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment
• Session 2: Defining Active Listening
  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review
• Session 3: Body Language Basics
  • Silent Messages
  • Making Connections
• Session 4: Attitude is Everything!
  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response
• Session 5: Encouraging Conversation
  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques
• Session 6: Building Relationships
  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch
• Session 7: Getting Over Listening Roadblocks
  • Problems and Solutions
  • Making Connections
• Session 8: A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There
• Summary
• Recommended Reading List
• Post-Course Assessment
• Course Completion

Adv Facebook

All things Facebook, but geared not for the "Facebook Newbie", but rather for the real estate professional interested in maximising their professional Facebook presence.

This course is video enhanced!

• Introduction
• Is Facebook a significant "Professional" environment?
• Facebook Statistics 2021
• The Painful Bit; developing a FB Marketing Plan
• Pinpointing Your Facebook Audience
• The good bits (starting to actually do it) first steps
• Beginning at the beginning
• Reach, Followers, and Likes
• Posts, Events, and Ads
• Page Management, Settings, and Notifications
• Publer
• Radaar
• Last Minute Thoughts

Advanced Project Management

It"s easy to forget the "manager" part of your "project manager" title amongst all the activity during a project. However, it is crucial that you hone your management skills as they are an important part of your success as a project manager. There are also some advanced project management techniques that you can master to bring your projects to the next level.

In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members.

Advanced Skills for the Practical Trainer

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting! This course will teach you advanced skills that can help you take your training programs to the next level. We recommend that you complete The Practical Trainer before beginning this course.

To begin, you will explore the trainers role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.

Advanced Writing Skills

This course is for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

Advanced Writing Skills

1. Course Overview
2. The C’s of Writing
   • Writing Clearly
   • Writing Concisely
   • Making Connections
   • Writing Correctly
   • Choosing Your Sources
3. Writing Mechanics
   • Building Paragraphs
   • Proper Paragraphs
   • More on Paragraphs
   • Making Connections
4. Dealing with Specific Requests
   • Types of Letters
   • Keeping it Real
5. Preparing Business Documents
   • Business Cases
   • Requests for Proposals
   • Writing Reports
   • Documentation
6. Editing Techniques
7. Personal Action Plan
8. Recommended Reading List
9. Post-Course Assessment

Advanced Writing Skills (Audio)

This audio course is for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

Advanced Writing Skills (Audio)

1. Course Overview
2. The C’s of Writing
   • Writing Clearly
   • Writing Concisely
   • Making Connections
   • Writing Correctly
   • Choosing Your Sources
3. Writing Mechanics
   • Building Paragraphs
   • Proper Paragraphs
   • More on Paragraphs
   • Making Connections
4. Dealing with Specific Requests
   • Types of Letters
   • Keeping it Real
5. Preparing Business Documents
   • Business Cases
   • Requests for Proposals
   • Writing Reports
   • Documentation
6. Editing Techniques
7. Personal Action Plan
8. Recommended Reading List
9. Post-Course Assessment

An Environmental Audit Primer

Its great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, thats how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

This course will give you the tools to conduct an internal environmental audit at your workplace. You will learn of the different types of audits and about auditors and the basic steps of an audit. This course will also teach you the essential aspects of an audit checklist and how to develop a checklist based on Environmental Management System procedures. You will also explore noncompliances, corrective actions and an audit closing meeting.

Anger Management: Understanding Anger

Anger is a universal experience. Managing anger productively is something that few individuals, organizations, and societies do well, even though its an important component of being successful. This course will give you some ways to manage your anger as well as angry people.

This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies.

Appreciative Inquiry

Have you heard the saying, If you do what you"ve always done, you"ll get what you"ve always gotten? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play.

In this course you will learn about the appreciative inquiry process. To begin, youll explore its fundamental principles and the 4-D model. Youll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization.

Balanced Scorecard Basics

Intangible assets (like a companys reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a companys wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organizations success.

You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organizations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams.

Basic Business Management: Boot Camp

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future.The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply.This course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.

Basic Business Management – Boot Camp for Business Owners

1. Course Overview
2. Who Are You and What Are You About?
   • What is Our Business?
   • Pre-Assignment Review
   • The Owner’s Role
   • Keeping Things Moving
3. Designing Your Organizational Structure
   • Bringing the Idea to Life
   • Leveraging Structure
   • Looking at the Options
   • Who is in Charge?
   • Structural Considerations
4. Introduction to Operations Management
   • Defining Operations Management
   • Types of Operations
   • Practical Application
5. Understanding Financial Terms
   • Accounting Terminology
   • General Accepted Accounting Principles (GAAP)
   • Key Reports
6. Getting the Right People in Place
   • Six Essential Steps of Hiring
   • Making Connections
7. Getting Your Product Together
   • Inventory Management
   • Understanding the Value Chain
   • Outsourcing Options
   • Quality Control
8. Building a Corporate Brand
   • Your Brand
   • Brand Names and Slogans
   • Developing a Slogan
   • Creating a Visual Identity
   • Types of Visual Identities
   • Working It Out
9. Marketing Your Product
   • Introduction to Marketing
   • Stage One: Consumer and Market Analysis
   • Stage Two: Analyzing the Competition and Yourself
   • Stage Three: Analyzing Distribution Channels
   • Stage Four: Creating a Marketing Plan
   • Making Connections
   • The Final Stages: Implement, Evaluate, Review, and Revise
   • Leveraging Social Media
10. Selling Your Product
    • Building Your Sales Force
    • The Sales Cycle
11. Planning for the Future
    • Introduction to Strategic Planning
    • Making Connections
    • The Strategic Plan Pyramid
12. Goal Setting and Goal Getting
    • Setting Achievable Goals
    • Goals with SPIRIT
    • Getting Into It
13. Succession Planning 101
    • What is Succession Planning?
    • Defining Succession Planning
14. Managing Your Money
    • What is a Budget?
    • Managing Your Budget
15. Ethics 101
    • Are You Ready?
    • Sample Codes of Ethics
    • Your Code of Ethics
16. Building a Strong Customer Care Team
    • The Pillars of Success
    • The Remaining Elements
    • Developing and Maintaining Relationships
17. Training Employees for Success
    • Why Continuous Learning?
    • Making Connections
18. Leadership Essentials
    • Leading and Managing
    • Understanding Your Comfort Zone
    • Managing Performance
19. Personal Action Plan
20. Recommended Reading List
21. Post-Course Assessment

Basic Internet Marketing

If your customers on the Internet, then you should be too. This course will show you where to start. It is ideal for business owners and people new to marketing who want to learn the basics of Internet marketing.

In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more.

Become a Better Learner

There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of your career. That is no longer the case, as today skills can become outdated very quickly. The rapid evolution of workplace technologies and best practices means you need to keep your skills current. You must truly be a life-long learner and can no longer rely on what you already know.The definition of learning is the process of acquiring new, or modifying existing knowledge, behaviors, skills, values, or preferences. It is a means of honing our skills, enriching our minds, and changing the way we see things in the world.This one-day course will help you to become a better learner, and as a result make you a more valuable employee and well-rounded individual.

Becoming a Better Learner

1. Course Overview
2. Adopting the Best Mindset for Learning
3. Taking Better Notes
4. Setting and Managing Goals
5. Expanding Your Network
6. The Whole Picture
7. Mind and Body
8. How You Can Accelerate Your Learning
9. Post-Course Assessment

Becoming a Progressive Employer

Learn what sets progressive organizations apart from others in this one-day course. Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology. This course will help employers develop an innovative approach to business.

In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization.

Becoming Management Material

At its core, leadership means setting goals, lighting a path, and persuading others to follow. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success.

Being a Team Player

The most remarkable feats are accomplished by people working together. To become a successful leader, you need to understand how and why teams work well, and what makes teams falter. At all levels, from the newest to the most senior member of an enterprise, personal and organizational success depends on having the skills and knowledge to work successfully with others.

Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success.Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies.

Beyond Workplace Politics: Using Social and Emotional Competencies

Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization!In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course will explore the social and emotional competencies and their role in working beyond workplace politics!

Beyond Workplace Politics – Using Social and Emotional Competencies

1. Course Overview
2. What is Workplace Politics?
   • Workplace Politics
3. Lessons from Social and Emotional Intelligence
   • History of Social and Emotional Intelligence
   • Defining Social and Emotional Intelligence
4. Self-Awareness
   • Understanding Self-Awareness
5. Self-Management
   • Understanding Self-Management
   • Improving Self-Management through Reflection
6. Social Awareness
   • Empathy, Organizational and Service Awareness
7. Good Relationship Skills
   • Identifying Relationship Skills
   • N’Derial III
8. Responsible Decision Making
   • Decision Making
   • Decision-Making Traps
   • Decision Wheel Method
9. Creating Your Workplace Philosophy
   • Philosophy Statement
10. Personal Action Plan
11. Recommended Reading List
12. Post-Course Assessment

Body Language: Reading it as a Sales Tool

Body language can make or break our efforts to establish long, trusting relationships.

Branding: Creating and Managing Your Corporate Brand

Your brand is the vehicle that propels your product or service into your customers lives and their hearts. What does your brand say about you?

This course will get you started on the road to creating a perfect brand. Youll learn how to develop a visual identity from start to finish, the basics of graphic design, and how to keep your brand energized and alive.

Budgets and Managing Money

We all play a role in our organizations financial health, whether we realize it or not. This course will give you the skills that you need to speak knowledgeably about budgets and managing money, and to contribute to the bottom line. We recommend that you complete Accounting Skills for New Supervisors before beginning this course.

To start this course, you will review the fundamentals of finance (including basic terms, generally accepted accounting principles, and financial roles in an organization). Then, you will learn about different types of budgets and a six-step budgeting process. You will also learn how to monitor budgets, perform basic ratio analysis, and compare investment opportunities.

Building a Brand on Social Media

Social Media is now firmly embedded in our cultural psyche and our corporate way of life. You can get a grip on the best ways to exploit various social media platforms with this comprehensive course.

In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan.

Building Better Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

After you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contracts ,identify your team player style and how it can be used effectively with your own team, build team trust, identify the stages of team development and how to help a team move through them, recognize the critical role communication skills will play in building and maintaining a team atmosphere, and identify ways that team members can be involved and grow in a team setting.

Building Your Self Esteem and Assertiveness Skills

Ayn Rand once said, The man who does not value himself, cannot value anything or anyone. This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.

In this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make others feel better about themselves.

Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course.

Bullying in the Workplace

1. Course Overview
2. Defining Bullying
   • What is Bullying?
   • Some Scary Statistics
   • The Costs of Bullying
3. Why Bullies Do What They Do
   • Origins of Bullying Behavior
   • Defining Bullying Behavior
   • Other Types of Bullying
4. Building a Shield Against Bullies
   • Distorted Thinking
   • Your Toolkit Against Bullies
5. What to Do If It Happens to You
   • Telling it Like it Is
   • What Works and What D_o_e_s_n_’t_?_ _
   • Applying My Skills
6. What to Do If You Witness Bullying
   • Speak Up!
   • Things to Say
7. Creating an Anti-Bullying Workplace
   • Creating Anti-Bullying Policies
   • Implementing and Enforcing Anti-Bullying Policies
   • Lessons for the Workplace
8. The Law on Bullying
9. Personal Action Plan
10. Recommended Reading List
11. Post-Course Assessment

Bullying in the Workplace (Audio)

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course.

Bullying in the Workplace (Audio)

1. Course Overview
2. Defining Bullying
   • What is Bullying?
   • Some Scary Statistics
   • The Costs of Bullying
3. Why Bullies Do What They Do
   • Origins of Bullying Behavior
   • Defining Bullying Behavior
   • Other Types of Bullying
4. Building a Shield Against Bullies
   • Distorted Thinking
   • Your Toolkit Against Bullies
5. What to Do If It Happens to You
   • Telling it Like it Is
   • What Works and What D_o_e_s_n_’t_?_ _
   • Applying My Skills
6. What to Do If You Witness Bullying
   • Speak Up!
   • Things to Say
7. Creating an Anti-Bullying Workplace
   • Creating Anti-Bullying Policies
   • Implementing and Enforcing Anti-Bullying Policies
   • Lessons for the Workplace
8. The Law on Bullying
9. Personal Action Plan
10. Recommended Reading List
11. Post-Course Assessment

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

Business Ethics for the Office

1. Course Overview
2. What are Ethics?
   • Defining Ethics and Morals
   • Values Identification
   • Bringing It All Together
3. Taking Your Moral Temperature, Part One
4. Why Bother with Ethics?
5. Kohlberg’s Six Stages
   • The Six Stages and Three Levels
   • Identifying Stages
6. Some Objective Ways of Looking at the World
   • An Introduction to Philosophy
   • Applying Philosophical Approaches
7. What Does Ethical Mean?
   • Merck Pharmaceuticals
   • Decision Analysis
8. Avoiding Ethical Dilemmas
   • Some Easy Strategies
   • Case Studies
9. Pitfalls and Excuses
10. Developing an Office Code of Ethics
    • Are You Ready?
    • Sample Codes of Ethics
    • Your Code of Ethics
11. 22 Keys to an Ethical Office
    • The 22 Keys
    • Pre-Assignment Review
12. Basic Decision Making Tools
    • The Three-Phase Model
    • Phase One
    • Phase Two
    • Phase Three
    • The Problem Solving Toolkit
13. Ethical Decision Making Tools
    • Three Types of Tools
    • Case Study
14. Dilemmas with Company Policy
15. Dilemmas with Co-Workers
    • Potential Dilemmas
    • Case Studies
16. Dilemmas with Clients
    • Potential Dilemmas
    • Making Connections
17. Dilemmas and Supervisors
    • Dilemmas with Your Supervisor
    • Dilemmas as a Supervisor
18. What to Do When You Make a Mistake
19. Taking Your Moral Temperature, Part Two
20. Personal Action Plan
21. Recommended Reading List
22. Post-Course Assessment

Business Ethics for the Office (Audio)

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

Business Ethics for the Office (Audio)

1. Course Overview
2. What are Ethics?
   • Defining Ethics and Morals
   • Values Identification
   • Bringing It All Together
3. Taking Your Moral Temperature, Part One
4. Why Bother with Ethics?
5. Kohlberg’s Six Stages
   • The Six Stages and Three Levels
   • Identifying Stages
6. Some Objective Ways of Looking at the World
   • An Introduction to Philosophy
   • Applying Philosophical Approaches
7. What Does Ethical Mean?
   • Merck Pharmaceuticals
   • Decision Analysis
8. Avoiding Ethical Dilemmas
   • Some Easy Strategies
   • Case Studies
9. Pitfalls and Excuses
10. Developing an Office Code of Ethics
    • Are You Ready?
    • Sample Codes of Ethics
    • Your Code of Ethics
11. 22 Keys to an Ethical Office
    • The 22 Keys
    • Pre-Assignment Review
12. Basic Decision Making Tools
    • The Three-Phase Model
    • Phase One
    • Phase Two
    • Phase Three
    • The Problem Solving Toolkit
13. Ethical Decision Making Tools
    • Three Types of Tools
    • Case Study
14. Dilemmas with Company Policy
15. Dilemmas with Co-Workers
    • Potential Dilemmas
    • Case Studies
16. Dilemmas with Clients
    • Potential Dilemmas
    • Making Connections
17. Dilemmas and Supervisors
    • Dilemmas with Your Supervisor
    • Dilemmas as a Supervisor
18. What to Do When You Make a Mistake
19. Taking Your Moral Temperature, Part Two
20. Personal Action Plan
21. Recommended Reading List
22. Post-Course Assessment

Business Etiquette: Gaining that Extra Edge

If you’ve ever had an awkward moment where:You aren’t sure which fork to use,You don’t know which side plate is yours,You’ve ever had to make small talk with a Very Important Person and been lost for words…Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.

Business Etiquette – Gaining That Extra Edge

1. Course Overview
2. Business Etiquette Basics
3. Test Your Business Etiquette
4. The Handshake
5. Business Card Etiquette
6. The Skill of Making Small Talk
7. Do You Remember Names?
8. Making That Great First Impression
9. Dress for Success
   • Dressing the Part
   • Maintaining Your Positive Impression
   • What’s Your Code?
10. Business Dining
    • Seven Hot Tips
    • Demonstration
    • Other Rules
11. E-Mail and Telephone Etiquette
    • The Power of the Written Word
    • Note Writing Practice
12. Personal Action Plan
13. Recommended Reading List
14. Post-Course Assessment

Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

Business Succession Planning

Change is a hallmark of todays business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those, and evaluating the results.

Business Writing That Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course will give you the tools to become a better writer.

Business Writing That Works

1. Course Overview
2. Why Write?
3. Be Clear
   • Writing Clearly
   • Making Connections
4. Be Concise
   • Writing Concisely
   • Rewriting Exercises
5. Be Complete
   • Making Your Writing Complete
   • Making Connections
6. Be Correct
7. Word Agreement
   • Making Words Agree
   • Rewriting Exercises
8. Active and Passive Voice
9. Sentences and Sentence Types
   • Sentences and Paragraphs
   • Making Connections
10. Readability Index
    • About the Index
    • Using the Index
11. Manners and Courtesy
    • Courtesy
    • What’s My Style?
12. Practical Language
13. Inclusive Language
14. Sentence Construction
15. Punctuation
    • The Comma
    • The Semi-Colon
    • The Colon
    • The Apostrophe
16. Writing Business Letters
    • Steps to Writing Business Letters
    • Parts of a Business Letter
    • Types of Letters
    • Dissecting Letters
17. Writing Effective E-mails
    • E-mail Basics
    • Managing E-Mail
    • E-mail at Work
18. Spelling and Proofreading
    • Spelling Tips
    • Proofreading Tips
19. Writing Memos
    • The Anatomy of a Memo
    • Acme Funfest
20. Reviewing Your Writing
21. Writing Challenges
22. Personal Action Plan
23. Recommended Reading List
24. Post-Course Assessment

Call Center Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. With the right training, call center agents can be an excellent asset in your organizations sales process.

In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.

Coaching and Mentoring

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. Its about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).

Code of Conduct: Setting the Tone for Your Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isnt. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Over the duration of this course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

Collaboration

Collaboration is the skill of working with one or more people to produce or create a result or shared goal. This one-day course discusses why collaborating with colleagues is important in workplaces, and provides strategies to help your organization successfully use collaboration as a tool.

After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Communication Strategies

1. Course Overview
   • Learning Objectives
   • Pre-Assignment
   • Pre-Course Assessment
2. Creating Positive Relationships
   • Ten Quick Wins
   • Making Connections, Part One
   • Making Connections, Part Two
3. Growing Our Self-Awareness
   • Do You Question Your Competence?
   • Developing Confidence
4. Communication Basics
   • Defining a Skilled Communicator
   • Making Connections
5. Communication Barriers
   • Case Study: New Neighbors
   • Common Barriers
   • Applying the Answers
   • Being Mindful
6. Asking Questions
   • Asking Good Questions, Part One
   • Asking Good Questions, Part Two
   • Asking Good Questions, Part Three
   • Asking Good Questions, Part Four
   • Probing
   • Five Ways to Probe, Part One
   • Five Ways to Probe, Part Two
   • Pushing My Buttons
7. Listening Skills
   • Can You Hear Me? Example One
   • Can You Hear Me? Example Two
   • Can You Hear Me? Example Three
   • Can You Hear Me? Example Four
   • Can You Hear Me? Example Five
   • How Do You Rate Your Listening Ability?
   • Scoring
   • Active Listening Skills, Part One
   • Active Listening Skills, Part Two
   • Responding to Feelings
   • Reading Cues
   • Demonstration Cues
   • Tips for Becoming a Better Listener
   • What is Said and What is Heard
   • Communication Situations
8. Body Language
   • What Do Our Bodies Say? Part One
   • What Do Our Bodies Say? Part Two
   • What Do Our Bodies Say? Part Three
   • What Do Our Bodies Say? Part Four
   • The Signals People Send
   • Gestures
9. Communication Styles
   • Dichotomies in Theory
   • Making Connections
   • Advantages and Disadvantages
   • Dichotomies in Action, Example One
   • Dichotomies in Action, Example Two
   • Dichotomies in Action, Example Three
   • Dichotomies in Action
10. Creating a Positive Self-Image
    • Seven Things People Determine from Your Appearance
    • Pre-Assignment Review
    • Self-Evaluation, Part One
    • Self-Evaluation, Part Two
11. Frame of Reference
    • Your Frame of Reference
    • Suspending Belief
12. Techniques for the Workplace
    • Prepare, Prepare, Prepare
    • Testing Our Theories, Situation One
    • Testing Our Theories, Situation Two
    • Delivering Your Message
    • Check for Understanding
13. Assertiveness
    • Self-Attitude
    • Words to Watch Out For
    • Your Inner Self Talk
    • Persuasion
    • 30 Ways to Persuade
    • Case Study: A Negative Image
    • I Messages
    • The Assertive Formula
    • Expressing Your No, Part One
    • Expressing Your No, Part Two
    • The Persistent Response
    • Guidelines for Saying No
14. Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There
15. Course Summary
16. Recommended Reading List
17. Post-Course Assessment

Communications for Small Business Owners

Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

Communications for Small Business Owners

1. Course Overview
2. Key Communication Components
   • What Communication Is All About
   • Pre-Assignment Review
3. The Building Blocks
   • Business and Marketing Strategy
   • Public Relations Plan
   • Working on the Plan
   • Elevator Pitch and Executive Summary
   • Developing Your Pitch
   • Practice Makes Perfect
4. Your Communications Plan
   • Introduction
   • Selecting Your Communications Destination
   • Choosing a Communications Route
   • Making Connections
   • Establishing a Communications Vehicle
   • Developing an Approval Process
   • Inbound vs. Outbound: How Can We Help You?
5. The Five C’s of a Successful Message
   • Be Clear
   • Be Concise
   • Be Complete
   • Be Correct
   • Be Compelling
6. Communication Strategies
   • Setting a Goal for Each Communications Piece
   • Strengthening Your Core Message
7. Sharing Information Through Media Releases
   • Key Pieces of the Media Release
   • Drafting Your Message
   • Getting Into It
8. Communicating Online
   • Blogging Tips and Tricks
   • Making Connections
   • Connecting Through Social Media
   • Social Media Plan Worksheet
9. Using Stories to Communicate
   • The Importance of Story
   • Tell Me A Story
10. Polishers and Time Savers
    • Communication Fact Sheets
    • Getting It Together
    • Reduce, Re-Use, and Recycle
11. Enhancing Your Results
    • Search Engine Optimization (SEO)
    • Optimizing Our Results
    • Taking Your Communication Pulse
    • Focusing on the Research
    • SWOT Analysis
    • Making Connections
12. Maintaining Your Message in Crisis
13. Personal Action Plan
14. Recommended Reading List
15. Post-Course Assessment

Conducting Accurate Internet Research

As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.”This course will teach you how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and staying organized. You will also learn how to think critically and find the best sources for your Internet search.

Conducting Accurate Internet Research

1. Course Overview
2. Creating a Search Plan
   • Key Elements of a Search Plan
   • Getting Focused
3. Searching the Surface Web
   • What is a Search Engine?
   • Building a Keyword List
   • Step-By-Step Searching Guide
   • Performing an Advanced Search
   • Searching for Quick Facts
   • Internet Scavenger Hunt
   • Debrief
4. Diving Into the Deep Web
   • About the Deep Web
   • Making Connections
5. Searching for Multimedia
   • Search Techniques
   • Making Connections
6. Assessing Research Sites
   • Analyzing Your Sources
   • Making Connections
   • Checking Your Facts
7. Staying Organized with Research Tools
8. Citing Sources
9. Personal Action Plan
10. Recommended Reading List
11. Post-Course Assessment

Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Conducting Effective Performance Reviews

1. Course Overview
2. Performance Appraisals Done Well
   • What are Performance Appraisals?
   • Making Connections
   • Building Trust
3. Errors We Make
   • Three Slippery Areas
   • Making Connections
4. Types of Performance Reviews
   • Choosing What Works
   • Winning Performance Appraisals
5. The Performance Management Process
   • The Four Steps
   • Sample Performance Appraisal Forms
6. Goals with SPIRIT
   • Identifying Dreams and Setting Goals
   • My Dreams and Goals
   • Putting it All Together
7. The Performance Management Cycle
   • The Four Phases
   • The Basis for Review
8. Setting Standards
9. Creating a Performance Development Plan
10. Feedback and Communication
11. Listening Skills
    • Active Listening
    • The Mission: To Listen
12. Communication Strategies
    • Basic Skills
    • Probing
    • Non-Verbal Messages
    • Interpretation Exercise
13. Giving Feedback
    • The Importance of Feedback
    • Six Characteristics
    • Case Studies
14. Accepting Criticism
15. Planning the Interview
16. The Interview
    • A Basic Format
    • Preparation
17. Goal Setting Role Play
18. Providing Feedback
19. Coaching
    • The Importance of Coaching
    • Task Preparation
20. Appraisal Preparation
21. The Interview
22. Maintaining Performance
23. Handling Performance Problems
    • Make the Commitment
    • Behavior Contracts
    • Recognizing Mrs. Stanford
24. The Part Where Someone Gets Fired
    • If You Have To Let Them Go…
    • Role Play
    • Pre-Assignment Review
25. Performance Management Checklists
26. Personal Action Plan
27. Recommended Reading List
28. Post-Course Assessment

Conference and Event Management

Whether youre planning a small anniversary party or a big conference, the basic event management principles are the same. This course will give you an effective and well-planned design that can be used over and over again for any type of event.

In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went.

Conflict Resolution: Dealing with Difficult People

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone.Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.

1. Course Overview
2. Conflict as Communication
   • Defining Conflict
   • Self-Assessment
3. Benefits of Confrontation
4. Preventing Problems
5. Getting Focused
   • Getting to the Heart of the Matter
   • The Three F’s
6. Managing Anger
   • Coping Strategies
   • Guidelines for Assertive Anger
7. Dealing with Problems
   • Dealing with Problems
   • Causes of Difficult Behavior
8. The Three-Step Conflict Resolution Model
   • The Three-Step Model
   • Getting the Hang of Things
9. Practice Makes Pretty Good
10. Changing Yourself
    • Negative vs. Positive Interactions
    • Dealing with Negative Feelings
    • Why Don’t People Do What They Are Supposed To?
11. De-Stress Options to Use When Things Get Ugly
12. Personal Action Plan
13. Recommended Reading List
14. Post-Course Assessment

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

1. Course Overview
2. Defining Conflict
   • What is Conflict?
   • Positives and Negatives
3. Types of Conflict
4. Open Conflict vs. Hidden Conflict
5. Spontaneous and Reflective Behavior
6. The Johari Window
   • Understanding the Johari Window
   • My Window
   • Case Study: Spontaneous and Reflective Behaviors
7. Stages of Conflict
   • The Five Stages of Conflict
   • Another Version of the Conflict Process
   • Conflict Outcomes
   • Strategies for Dealing with Conflict
8. Creating the Win/Win
9. Conflict Resolution Style Questionnaire
   • The Questionnaire
   • Scoring
   • The Conflict Grid
   • Pros and Cons
10. The Role of Communication in Conflict Resolution
    • The Communication Chain
    • Other Barriers
    • Establishing Positive Intent
11. Active Listening Skills
12. Paraphrasing Skills
    • What is Paraphrasing?
    • Making Connections
13. Powerful Questions
    • Asking Questions
    • Probing Techniques
14. Body Language
15. Pre-Assignment Review
16. The Conflict/Opportunity Test
    • The Conflict/Opportunity Test
    • Skills Test
17. Conflict and Its Resolution
    • Visualizing Conflict
    • A Strategy for Conflict Resolution
18. Helping Others Through Conflict
    • Preparing for Conflict
    • Conflict Resolution with Facilitation
    • Setting Norms
    • Coaching Through Conflict
    • Managing Your Emotions
19. Personal Action Plan
20. Recommended Reading List
21. Post-Course Assessment

Conquering Your Fear of Speaking in Public

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at social events? Do you lock up in awkward social situations? If so, this course can help you conquer your nerves and speak confidently in public.

To begin this course, youll review some of the basics of communication. Then, youll learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, youll learn how to handle specific scenarios, like meetings and sticky social situations.

Continuous Improvement with Lean

This course is an ideal choice if youre ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.

In this course, you will learn about developing continuous improvement strategies in the workplace using Lean methodology. The course focuses on the Identify Plan Execute Review cycle, and wraps up with an in-depth case study to help you practice what you have learned.

Conversational Leadership

This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Caf model, which you can use to foster input and conversation for any problem at hand.

In this course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Caf model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

Creating a Dynamite Job Portfolio

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. We recommend that you complete Getting Your Job Search Started before beginning this course.

In this course, youll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references.

Creating a Google AdWords Campaign

Getting leads is not easy, fast nor inexpensive. Google is certainly the king of lead generators and therefore a system you may well want to include in your marketing efforts. While waiting and working toward "Free" organic Google listings is a great goal, Google Adwords offers a "Now" alternative.

Creating a Positive Work Environment

Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work - not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a companywide reality you can seek to provide this type of environment for your department/ division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.

Creating a Positive Work Environment

1. Course Overview
2. What Does a Positive Environment Look Like
   • Introduction
   • Characteristics of a Positive Work Environment
3. What Can I Do?
   • As an Employee
   • As a Leader
4. Team Player
   • Team Member Roles and Responsibilities
5. Effective Workplace Relationships
   • Teams
   • Working Cooperatively
   • Managing Conflict
   • Self-Assessment
   • Preventing Problems
   • Dealing with Problems
   • Meeting Management
6. Conclusion
7. Personal Action Plan
8. Recommended Reading List
9. Post-Course Assessment

Creating a Top-Notch Talent Management Program

Having the right people in place at the right time is a key aspect to continued growth, success, and stability. This course will provide you with what it takes to have the right people ready.

In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans.

Creating a Workplace Wellness Program

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

Creating Successful Staff Retreats

Creating Successful Staff Retreats brings you full circle from a consideration of retreats that youve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.

In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities.Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up.

Creating Winning Proposals and Persuasive Documents

Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals. An important but often overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built on honesty. Potential projects must be a good fit for your organization and your organization must be ready to do the work contained in the proposal. The most successful proposals are going to be those that fulfill the mission and values of your organization and that of the funding agencies as well!

Creating Winning Proposals

1. Course Overview
   • Learning Objectives
   • Pre-Assignment
   • Pre-Course Assessment
2. Sources of Funding
   • Trends in the Funding Environment
   • Types of Funders
   • Potential Funders
3. Funder Selection
   • Personal Proposal Funder Selection
4. Types of Proposals
   • Proposal Forms
   • Letter Proposal
   • Partnership Proposal
5. Proposals as a Relationship Builder
   • Portfolio Approach
   • Building the Relationship
   • Going Steady
6. RFPs/RFQs (Requests for Proposals or Request for Quote)
   • RFP Case Study
7. The Ten Steps of Proposal Writing
8. Defining Your Proposal
   • 10-Step Exercise
9. Key Elements of a Proposal
   • Portfolio Approach
10. Defining the Needs and Desired Results
    • Defining the Need
    • Desired Results
11. Resources and Activities and Evaluation
    • Resources and Activities
    • Evaluation
12. Sustainability and Budget
    • Sustainability
    • Budget
13. Conclusion, Introduction, and Executive Summary
    • Portfolio Approach
14. Personal Action Plan
15. Recommended Reading List
16. Post-Course Assessment

Creating Winning Webinars

Webinars are effective tools for everything from training to customer service to marketing and education. They are affordable and accessible and easy to use if you know how. Thats where this course comes in. It shows you why and how to use webinars and advances through various levels of skills building to help you get where you want to be as a webinar master.

This course is going to teach you to understand what webinars are and why they are important. You will also learn best practices for implementation and development of webinars. You are going to learn the appropriate structure and platform for your webinar and also how to outline a webinar.

Creative Thinking and Innovation

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.

In this course, you will identify ways to develop your creative side and build a creative environment. Youll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing).

Creativity In The Workplace

Creative thinking in the workplace is in demand. We live in a competitive society and creativity improves productivity, teamwork, and innovation.But how do we tap into our creativity when corporations and organization require or expect it?Creativity is a skill that can be learned. Workplace employers and the workplace environment can assist and promote the creative corporate culture.

After you complete this course, you will be able to, define creativity, identify the characteristics of a creative person, develop your creativity, understand the importance of creativity in the workplace, identify the benefits of creativity in the workplace, examine creative corporate cultures, foster creativity in the workplace, and apply brainstorming techniques.

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

Critical Elements of Customer Service

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.

Critical Thinking

In todays society, we are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. This course will give you the ability to clearly reason through problems and to present arguments in a logical, compelling way.

In this course, youll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, youll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered.

CRM: An Introduction to Customer Relationship Management

Take a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?

This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.

Customer Service: Critical Elements of Customer Service

As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-commerce is expected to generate over $400 billion annually. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce.This course will teach entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market.

E-Commerce Management

1. Course Overview
2. Getting to Know E-Commerce
   • What is E-Commerce?
   • The Six Models
   • The Language of E-Commerce
3. E-Commerce Building Blocks
   • What’s Your Goal?
   • The E-Commerce Business Plan
   • Making Connections
4. Software Options and Solutions
   • Looking at the Options
   • Test Driving
5. Building Your Online Store
   • Your Internet Address
   • Navigating Through Your Site
   • Building Effective Product Pages
   • Shopping Cart Features
   • Optimizing the Checkout Process
   • Additional Site Elements
   • Pre-Assignment Review
6. The Finishing Touches
   • Testing, Launching, and Updating
   • Making Connections
7. Creating an Engaging User Experience
   • Designing Engaging Web Content
   • Building Relationships
   • Making Connections
8. Transaction Management
9. M-Commerce
10. E-Commerce Analytics
    • Key Metrics
    • Tools to Track Data
    • Making Connections
11. Supporting Your E-Commerce Business
12. Marketing Your E-Commerce Business
    • Creating a Marketing Plan
    • Essential E-Commerce Marketing Channels
    • Marketing with Social Media
    • Making Connections
    • Creating Promotions that Make You Money
13. Security and Fraud Awareness
    • Protecting Your Customers and Your Business
    • Intellectual Property on the Internet
14. Rules and Regulations
    • Trade Rules and Regulations
    • Privacy Regulations
    • Making Connections
15. Personal Action Plan
16. Recommended Reading List
17. Post-Course Assessment

Cybersecurity 1: Fundamentals for Employees

Cybersecurity 1 explores the murky world of cybercrime. It will ensure that staff gain an appreciation of the company-wide measures to protect against cyberattacks and their own role in the success of these defense measures. Importantly, it will help staff recognize Phishing Attacks and understand what steps to take when a cyberattack has been successful to mitigate the effect. It emphasizes the importance of practicing safe social media behavior to prevent cyber criminals from mining sensitive personal and company data. Each participant leaves with their own Personal Cybersecurity Plan to be ready to enter the fight against cybercrime.

Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan.

Dealing With Difficult People

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees? If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle, and we can have more successful outcomes.

Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations.

Delegation: The Art Of Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.

Design Thinking: An Introduction

Design Thinking is a collaborative problem-solving process based on design used in artistic endeavors. Whether you are in marketing, product development, customer service or leadership you can benefit from Design Thinking. Some of the worlds best-known companies use design thinking, including Airbnb, Apple, ESPN, Fidelity, GE, Google, IBM, Infosys, Intuit, Lego, Marriott, Nike and Samsung. This course will introduce you to important elements of Design Thinking including empathy (to understand a design for your users), ideation (to develop solutions your users want and need) and prototyping and testing (to refine solutions to your users).

This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer"s perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process.

Developing a High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

Developing a Lunch and Learn Program

A Lunch and Learn Program fills a special niche in the workplace, beyond the role of regular staff training. These programs are for personal development and must be voluntary to really meet the definition of a Lunch and Learn. This course will help you to discover what a Lunch and Learn Program truly is, the types of topics, how to create and run a program, and then how to evaluate one.

This course will give you the skills to develop a successful workplace Lunch and Learn Program. You begin by looking at exactly what a Lunch and Learn truly is and why to have one. Next the course guides you through the underpinnings of a Lunch and Learn and then into how to administer the program. You will get the chance to develop your own short program and wrap up the course by evaluating it.

Developing a Safety Procedures Manual

Its all well and good to have a workplace safety plan but once its created how do you communicate that plan to the workforce? Simple. You take that safety plan and use it to develop a safety procedures manual. The manual allows staff to simply follow the procedures when required. This course guides you along the path to creating a comprehensive safety procedures manual. On this journey you will touch upon safety procedures basics, flowcharts, gathering information, procedure writing and fine-tuning, and procedures building.

This course helps you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart.Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids.

Developing a Training Needs Analysis

Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer yes to all of these questions, and make sure that their time (and their organizations money) is well spent.

This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.

Developing Your Executive Presence

Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This course will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.

Developing Your Executive Presence

1. Course Overview
2. Managing Your First Impression
   • Being Confident
   • Dressing for Success
   • The Professional Handshake
   • Remembering Names
   • Building Trust and Credibility
3. Interpersonal Communication Skills
   • Active Listening Skills
   • Asking Open and Closed Questions
   • Probing Techniques
   • Managing Your Body Language
4. Speaking with Impact
   • What’s Your Sound?
   • Redesigning Yourself for Strength
   • Five Points for Any Presentation
5. Maintaining Your Impression
   • A Word About Business Etiquette
   • Making Connections
   • Networking Tips and Tricks
6. Three Leadership Skills to Start Mastering Right Now
   • Delivering Effective Feedback
   • Motivational Techniques
   • Coaching Others to Success
7. Pre-Assignment Review
8. Personal Action Plan
9. Recommended Reading List
10. Post-Course Assessment

Developing Your Training Program

Successful training programs are meaningful, practical, and beneficial to both trainees and the organizations they work for. This course will give you a step-by-step guide for developing a great training program.

You will start this course by considering what training is, when it is necessary, and what other options are out there. Then, you will learn the ICE method for identifying needs, a seven-step model for instructional design, and tips for building an engaging program. Next, you will walk through the steps of program design, including setting learning objectives, identifying evaluation strategies, choosing learning methodologies, finding content, creating energizers, using assessment tools, developing supporting materials, and testing the program. You will also receive tips on creating a proposal for a training program and building rapport with company sponsors.

Digital Citizenship: Conducting Yourself in a Digital World

Technology is constantly evolving, and access to the digital world is literally in the palm of our hands. We use it to learn, communicate, buy, bank, share, and socialize. Unfortunately, many people are not educated in appropriate technology use; others know but do not practice it. This course aims to increase your knowledge and appreciation of the practices needed to ensure you are a good digital citizen.

You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles.

Digital Transformation

This one-day course will teach you about digital transformation, and what companies in different industries are doing, as well as best practices that can be employed in your own organization.

This course aims to define digital transformation, and provide an understanding of why it matters, as well as take a look at businesses that are successfully undertaking this change. It will also help you begin developing a digital strategy for your own company.

Disability Awareness: Working with People with Disabilities

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.

Disability Awareness – Working with People with Disabilities

1. Course Overview
2. Setting the Stage
   • Policies and Procedures
3. Safety Procedures Basics
   • Developing Safety Procedures
   • Developing a Safety Procedures Template
4. Flowcharting
   • Organizing the Steps in the Procedure
   • Constructing a Flowchart
5. Gathering Information
   • Brainstorming
6. Procedure Writing Guidelines for Writing Procedures
7. Honing the Draft Procedure
   • Communication Aids
8. Some Other Methods
   • Step-by-Step Procedures
   • Playscript
   • Decision Trees
   • Decision Tables
9. Procedures Building
10. Personal Action Plan
11. Recommended Reading List
12. Post-Course Assessment

Diversity Training: Celebrating Diversity in the Workplace

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This course will give you ways to celebrate diversity in the workplace while bringing individuals together.

Diversity Training – Celebrating Diversity in the Workplace

1. Course Overview
2. Defining Diversity
   • Defining the Terms
   • Defining Related Terms
3. How Does Diversity Affect Me?
   • Changes in My World
   • Self-Awareness Inventory
   • Making Connections
4. Identifying Stereotypes
   • About Stereotypes
   • Your Experience with Stereotypes
5. Wise Words
6. The Cornerstones of Diversity
   • About the Cornerstones
   • Knowledge
   • Understanding
   • Acceptance
   • Behavior
7. How to Discourage Diversity
8. The STOP Technique
   • The Four Steps
   • Making Connections
9. Managing for Diversity
10. Dealing with Discrimination
11. Personal Action Plan
12. Recommended Reading List
13. Post-Course Assessment

Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

Employee Accountability

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, issues with religion, the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?With this in mind, it’s no wonder that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

Employee Accountability

1. Course Overview
2. Defining Accountability
   • What is Accountability?
   • The Era of Distrust
   • Lessons Learned
3. Creating an Accountable Organization
   • The Accountability Cycle
   • The Building Blocks
   • Case Study
   • Accountability Starts with Me!
   • Pre-Assignment Review
4. Setting Goals and Expectations
   • Tips and Tricks
   • Making Connections
   • Top Ten Ways to Create and Share Ownership
5. Doing Delegation Right
   • Understanding Delegation
   • Monitoring Delegation
6. Offering Feedback
   • The Ingredients of Good Feedback
   • Making Connections
7. A Toolbox for Managers
8. Personal Action Plan
9. Recommended Reading List
10. Post-Course Assessment

Employee Dispute Resolution: Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didnt agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

Employee Recognition: Appreciating Your Workforce

This course aims to show you the value of having an employee recognition program at your workplace. Along the way it will also give you the tools to create one of your own that you can apply in your own company with beneficial results for all.

Here you are going to learn just what an employee recognition program is all about. Youre going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office.

Encouraging Sustainability and Social Responsibility in Business

The ideas behind encouraging sustainability and social responsibility in business seem noble, as organizations commit to creating optimal circumstances for people to live and work. The reality is that every company, whether it is a micro-business or a large multinational corporation, can take steps to create sustainable, socially responsible environments that contribute to positive workplaces, communities, and futures.

Encouraging Sustainability and Social Responsibility in Business

1. Course Overview
2. What is Corporate Social Responsibility?
   • A Business Case for Corporate Social Responsibility
   • Frame Your Business Case
   • Pre-Assignment Review
   • About the ISO 26000 Standards
3. Creating a Corporate Social Responsibility Program
   • Setting Up the Project Vision
   • Creating the Project Plan
   • Engaging Stakeholders and Employees
   • Implementation Tips
   • Measuring, Reporting, and Revising
4. Corporate Social Responsibility Principles
   • Due Diligence
   • Protecting Human Rights
   • Organizational Governance and Ethics
   • Operating Practices
   • Human Rights and Labor Practices
5. Environmental Awareness and Sustainability
   • Creating Community
   • Making Connections
   • Consumer Issues
   • Community Involvement
   • Review the List
6. Personal Action Plan
7. Recommended Reading List
8. Post-Course Assessment

English as a Second Language

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

Entrepreneurship 101

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business.This course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.

Entrepreneurship 101

1. Course Overview
2. What It Takes to Make It
   • Pre-Assignment Review
   • Traits of an Entrepreneur
3. Resources to Consider
4. Laying the Groundwork
   • Finding Business Ideas
   • Considering the Options (I)
   • Outlining Your Ideas
   • Considering the Options (II)
   • Assessing Your Ideas
   • Considering the Options (III)
   • Evaluating Your Capacity for Risk
5. Building On Your Business Idea
   • Developing Your Product Idea
   • Making Connections
   • Identifying Your Target Market
   • Developing Value Proposition
   • Creating Financial Projections
6. Business Ownership Options
   • Types of Business Ownership
   • Purchasing a Franchise
   • Purchasing an Existing Business
7. Key Documents to Prepare
   • Business Plan
   • Executive Summary
   • Pitch Deck
   • 30-Second Pitch
   • Practicing the Pitch
   • White Papers
8. Gathering Funding
   • Basics of Financial Statements
   • Brainstorming Solutions
   • Funding Options
9. Developing Your Product
   • Steps of Product Development
   • Protecting Your Intellectual Property
10. Creating a Sales and Marketing Strategy
    • Introduction to Marketing
    • Stage One: Consumer and Market Analysis
    • Stage Two: Analyzing the Competition and Yourself
    • Stage Three: Analyzing Distribution Channels
    • Stage Four: Creating a Marketing Plan
    • Making Connections
    • Stages Five and Six: Implement, Evaluate, Review, and Revise
    • Leveraging Social Media
    • Building Your Sales Force
11. Branding 101
    • What Branding Is All About
    • Developing Your Brand Name
    • Developing a Slogan
    • Types of Logos
    • Getting Creative
12. Setting Up Your Office
    • Choosing a Location
    • The Pros and Cons of Home-Based Businesses
13. Launching the Business
    • Getting Off the Ground
    • Setting Up Your Organizational Chart
    • Recruiting and Engaging the Right People
14. Keeping the Business Moving
    • Keeping Track of Your Business
    • Growing Your Business
    • Don’t Give Up!
15. Being an Entrepreneurial Leader
    • Michael Gerber’s Three Perspectives
    • Case Study
16. Personal Action Plan
17. Recommended Reading List
18. Post-Course Assessment

Environmental Sustainability

Most of the business world has become very environmentally conscious, and your business is probably no different. But sometimes its good to have guidance to get where youre going from an environmental standpoint and thats how this course can help. This course will provide skills you can use to reduce your organizations environmental impact and increase its operating efficiency.

Here you will learn how to draft an Environmental Management System that can be applied to your organization. Along the way you will understand the term greenwashing and how to avoid it. You will know the six key performance indicator areas as defined by the Eco-Management and Audit Scheme and will be able to determine Environmental Impacts and Aspects within an organization then how to set objectives and targets for significant impacts.

Excel 2016 Part 1, Lesson 1: Getting Started with Microsoft Excel 2016

In this course, students will learn how to identify the elements of the Excel interface, create a basic worksheet, and use the help system.

Getting Started with Microsoft Excel 2016

1. Identify the Elements of the Excel Interface
2. Create a Basic Worksheet
3. Use the Help System
4. Review Questions
5. Lesson Lab

Excel 2016 Part 1, Lesson 2: Performing Calculations

This course covers how to create formulas in a worksheet, insert functions in a worksheet, and reuse formulas.

Performing Calculations

1. Create Formulas in a Worksheet
2. Insert Functions in a Worksheet
3. Reuse Formulas
4. Review Questions
5. Lesson Lab

Excel 2016 Part 1, Lesson 3: Modifying a Worksheet

In this course, students will learn how to manipulate data, as well as how to insert, manipulate, and delete cells, columns, and rows. Searching for and replacing data and how to spell check a worksheet are also discussed.

Modifying a Worksheet

1. Manipulate Data
2. Insert, Manipulate, and Delete Cells, Columns, and Rows
3. Search For and Replace Data
4. Spell check a Worksheet
5. Review Questions
6. Lesson Labs

Excel 2016 Part 1, Lesson 4: Formatting a Worksheet

This course covers how to modify fonts, add borders and colors to cells, apply number formats, align cell contents, and apply cell styles.(Modify Fonts, Add Borders and Colors to Cells, Apply Number Formats, Align Cell Contents, Apply Cell Styles)

Formatting a Worksheet

1. Modify Fonts
2. Add Borders and Colors to Cells
3. Apply Number Formats
4. Align Cell Contents
5. Apply Cell Styles
6. Review Questions
7. Lesson Labs

Excel 2016 Part 1, Lesson 5: Printing Workbook Contents

In this course, students will learn how to define the basic page layout for a workbook, refine the page layout, and apply print options.

Printing Workbook Contents

1. Define the Basic Page Layout for a Workbook
2. Refine the Page Layout and Apply Print Options
3. Review Questions
4. Lesson Labs

Excel 2016 Part 1, Lesson 6: Managing Large Workbooks

This course will teach students how to format worksheet tabs, manage worksheets, and manage the view of worksheets and workbooks.(Format Worksheet Tabs, Manage Worksheets, Manage the View of Worksheets and Workbooks)

Managing Large Workbooks

1. Format Worksheet Tabs
2. Manage Worksheets
3. Manage the View of Worksheets and Workbooks
4. Review Questions
5. Lesson Labs

Excel 2016 Part 1, Lesson 7: Customizing the Excel Environment

In this course, students will learn how to customize general, language, formula, proofing, and saving options. It also covers how to use Excel’s version control features, customize the ribbon and the Quick Access toolbar, enable add-ins, and customize advanced and Trust Center options.

Customizing the Excel Environment

1. Customize General and Language Options
2. Customize Formula Options
3. Customize Proofing and Save Options
4. Customize the Ribbon and Quick Access Toolbar
5. Customize the Functionalify of Exel by Enabling Add-ins
6. Customize Advanced and Trust Center Options
7. Review Questions
8. Lesson Labs

Excel 2016 Part 2, Lesson 1: Creating Advanced Formulas

In this lesson, students will learn how to use range names in formulas and functions, as well as how to use specialized functions.

Creating Advanced Formulas

1. Apply Range Names
2. Use Specialized Functions
3. Review Questions
4. Lesson Lab

Excel 2016 Part 2, Lesson 2: Analyzing Data with Logical and Lookup Functions

Next, students will learn how to analyze data by using text, logical, lookup, date and financial functions.

Analysing Data with Logical and Lookup Functions

1. Use Text Functions
2. Use Logical Functions
3. Use Lookup Functions
4. Use Date Functions
5. Use Financial Functions
6. Review Questions
7. Lesson Lab

Excel 2016 Part 2, Lesson 3: Organizing Worksheet Data with Tables

This lesson covers how to create and modify tables, sort and filter data, use subtotal features, and work with database functions.

Organizing and Analysing Datasets and Tables

1. Create and Modify Tables
2. Sort and Filter Data
3. Use Subtotal and Database Functions to Calculate Data
4. Review Questions
5. Lesson Lab

Excel 2016 Part 2, Lesson 4: Visualizing Data with Charts

Students will learn how to create charts, as well as how to modify and format existing charts. They will also learn how to create a trendline and advanced charts.

Analysing Data with Logical and Lookup Function Visualizing Data with Charts

1. Create Charts
2. Modify and format Charts
3. Create a Trendline
4. Create Advanced Charts
5. Review Questions
6. Lesson Lab

Excel 2016 Part 2, Lesson 5: Analyzing Data with PivotTables, Slicers, and PivotCharts

Creating a PivotTable, filtering data using slicers and, analyzing data using PivotCharts will be covered in this lesson.

Analysing Data with PivotTables, Slicers, and PivotCharts

1. Create a PivotTable
2. Filter Data by Using Slicers
3. Analyze Data with PivotCharts
4. Review Questions
5. Lesson Lab

Excel 2016 Part 2, Lesson 6: Inserting Graphics

Students will learn how to insert, modify, layer and group graphical objects. We will also take a look at how to incorporate SmartArt into workbooks.

Inserting Graphics

1. Insert and Modify Graphic Objects
2. Layer and Group Graphic Objects
3. Incorporate SmartArt
4. Review Questions
5. Lesson Lab

Excel 2016 Part 2, Lesson 7: Enhancing Workbooks

In this final lesson, students will learn how to customize workbooks, manage themes and, create and use templates. Protecting files and preparing a workbook for multiple audiences will also be covered.

Enhancing Workbooks

1. Customize Workbooks
2. Manage Themes
3. Create and Use Templates
4. Protect Files
5. Preparing a Workbook for Multiple Audiences
6. Review Questions
7. Lesson Lab

Excel 2016 Part 3, Lesson 1: Automating Worksheet Functionality

This course gives students the skills to dig into automating worksheet functionality. Along the way they will learn how to update worksheet properties, create and edit a macro, apply conditional formatting, and add data validation criteria to a workbook.

Automating Worksheet Functionality

1. Update Workbook Properties
2. Create and Edit a Macro
3. Apply Conditional Formatting
4. Add Data Validation Criteria
5. Review Questions
6. Lesson Lab

Excel 2016 Part 3, Lesson 2: Auditing Worksheets

This course digs deeper into worksheets and students will learn here how to: trace cells, troubleshoot invalid data and formula errors, watch and evaluate formulas, and create a data list online.

Auditing Worksheets

1. Trace Cells
2. Troubleshoot Invalid Data and Formula Errors
3. Watch and Evaluate Formulas
4. Create a Data List Outline
5. Review Questions
6. Lesson Lab

Excel 2016 Part 3, Lesson 3: Analyzing and Presenting Data

Now that students are very well versed in worksheets, it’s time to move into a deeper look at data with this course. Students will learn here how to: create Sparklines, create scenarios, perform a what-if analysis, perform statistical analysis with the Analysis ToolPak, and create interactive data with Power View.

Analysing and Presenting Data

1. Create Sparklines
2. Create Scenarios
3. Perform a What-If Analysis
4. Perform a Statistical Analysis with the Analysis ToolPak
5. Create Interactive Data with Power View
6. Review Questions
7. Lesson Lab

Excel 2016 Part 3, Lesson 4: Working with Multiple Workbooks

Often times, users of Excel will be juggling multiple workbooks at once and this lesson takes a look at that skill. This course will teach students how to: consolidate data, link cells in different workbooks, and merge workbooks.

Working with Multiple Workbooks

1. Consolidate Data
2. Link Cells in Different Workbooks
3. Merge Workbooks
4. Review Questions
5. Lesson Lab

Excel 2016 Part 3, Lesson 5: Exporting Excel Data

Students have their data and they want to export it, well they can learn about that here. This course covers how to: export Excel data, import an delimited text file, integrate Excel data with the web, and create a web query.

Exporting Excel Data

1. Export Excel Data
2. Import a Delimited Text File
3. Integrate Excel Data with the Web
4. Create a Web Query
5. Review Questions
6. Lesson Lab

Excel 2016 Part 3, Lesson 6: Importing and Exporting XML Data

This course wraps up here with this lesson showing your students how to import and export XML data.

Importing and Exporting XML Data

1. Import and Export XML Data
2. Review Questions
3. Lesson Lab

Excel 2016 VBA, Lesson 1: Developing Macros

This course gets students right into the thick of developing macros for Excel 2016. It shows how to create a macro using the Macro Recorder, how to edit a macro, and how to debug a macro. It also covers how to customize the Quick Access toolbar and hotkeys and looks at how to set macro security.

Developing Macros

1. Create a Macro Using the Macro Recorder
2. Edit a Macro
3. Debug a Macro
4. Customize the Quick Access Toolbar and Hotkeys
5. Set Macro Security
6. Review Questions
7. Lesson Lab

Excel 2016 VBA, Lesson 2: Formatting Worksheets Using Macros

This course digs into the skills of worksheet formatting. Covered in this course is how to: insert text with a macro, format text with a macro, sort data with a macro, duplicate data with a macro, and generate a report with a macro.

Formatting Worksheets Using Macros

1. Insert Text
2. Format Text
3. Sort Data
4. Duplicate Data
5. Generate a Report
6. Review Questions
7. Lesson Lab

Excel 2016 VBA, Lesson 3: Creating An Interactive Worksheet

The third of five courses covers interactive worksheets. Up for consideration here are the topics of how to determine the appropriate dialog box types to use and how to capture user input using a variety of techniques.

Creating an Interactive Worksheet

1. Determine the Dialog Box Type
2. Capture User Input
3. Review Questions
4. Lesson Lab

Excel 2016 VBA, Lesson 4: Working With Multiple Worksheets

The topics of this course are how to: insert, copy, and delete worksheets using macros, rename worksheets using macros, modify the order of worksheets using macros, and print worksheets using macros.

Working with Multiple Worksheets

1. Insert, Copy, and Delete Worksheets
2. Rename Worksheets
3. Modify the Order of Worksheets
4. Print Worksheets
5. Review Questions
6. Lesson Lab

Excel 2016 VBA, Lesson 5: Performing Calculations

The final course covers how to create user-defined functions in macros and how to automate SUM functions with a macro.

Performing Calculations

1. Create User-Defined Functions
2. Automate SUM Functions
3. Review Questions
4. Lesson Lab

Facilitation Skills

With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal. This course will introduce you to this core competency and give you practical ways to apply it in the workplace.

In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered.

Fostering Innovation

Innovation in its purest form means to create something new, but it can also mean better solutions, new methods of doing something, finding more efficient and effective ways of completing a task, or creating new processes or workflows.Innovation is what drives companies; by coming up with new and fresh ideas, companies are able to remain relevant and drive success.Innovation is what propels businesses into the future, and allows them to forge a new path of relevance, profit, and success.

Fostering Innovation

1. Course Overview
2. Creating an Innovative Environment
3. Who is Doing it Well?
4. A Leader’s Role in Innovation
5. Systems and Processes for Innovation
6. Is it Okay to Fail?
7. Innovation and Teams
8. What Happens When you Foster Innovation
9. Post-Course Assessment

From Boss to Leader

How do you make sure you are not a bad boss? How do you develop into a good leader who provides guidance and motivation while showing integrity and modelling the behaviors you want to see in your team? This one-day course will arm participants with what they need to know to transform from a boss to a great leader.

After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence.

GDPR Readiness: Creating a Data Privacy Plan

With the advent of the General Data Protection Regulation (GDPR), businesses need to take data privacy seriously. Writing a data privacy plan is one of the best ways to kick-start compliance by outlining important policies and procedures. Learn how to create a data privacy plan for your organization in this course.

After completion of this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan.

GDPR Readiness: Getting the Message Out

Once good privacy policies and procedures have been developed to help you meet the General Data Protection Regulation, its time to get the word out. Without good communication and training, employees will not be able to effectively implement procedures in their work. Customers also need privacy information to help them make informed choices. What are good internal communication strategies? How can I design employee training? What should be in a customer privacy policy? What is a cookie banner?

In this one-day course, you will learn: about internal communication methods, about privacy training, and promoting a good privacy culture,about the elements of a good customer privacy policy, how to write and design a cookie banner disclaimer for your website, and how to design a privacy-compliant web form.

Generation Gap: Closing the Gap in the Workplace

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.

During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.

Generation Gap: Closing the Generation Gap in the Workplace

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

Generation Gap – Closing the Generation Gap in the Workplace

1. Course Overview
2. History in Brief
3. Finding Common Ground
   • Common Ground
   • What’s the Underlying Issue?
4. Silents, Boomers, Xers, Y’s, Millennials, and Gen Z
   • Speaking Across Generations
   • Exploring the Generations’ Times
5. Recruiting that Bridges the Gap
   • Recruiting is an Adventure!
   • Benefiting the Masses
6. Pre-Assignment Review
   • How About This for a Gap?
   • Generalizations
7. Creative Solutions
   • Knowing What You Want
   • Having It All
8. The Value of Planning
   • Succession Planning in a Nutshell
   • Coaching and Mentoring
9. Developing Targeted Retention Strategies
   • Retention Considerations
   • Pulling Things Together
10. What We Really Want
    • Filling in the Gaps
    • What’s the Plan?
11. Personal Action Plan
12. Recommended Reading List
13. Post-Course Assessment

Getting Stuff Done: Personal Development Boot Camp

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you.Over the course of this program, we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

Getting Stuff Done – Personal Development Boot Camp

1. Course Overview
2. Understanding Personal Efficiency
3. Developing the Right Attitude
   • Useful Skill Sets
   • Useful Attitudes
4. Laying the Foundation
   • Creating a Personal Vision Statement
   • Bringing It All Together
   • Making Connections
   • Identifying Dreams and Setting Goals
   • My Dreams and Goals
5. The Building Blocks of a Good Organizational System
   • Pareto’s Principle
   • Characteristics of a Good Organizational System
6. Creating the Right Environment
   • Garbage Out!
   • Laying Out Your Workspace
   • Re-Designing Your Workspace
   • Setting up a Daily System
   • Setting up a Filing System
   • Putting it in Action
7. Setting Up Your Virtual Environment
   • Organizing Electronic Files
   • Making Your E-Mail Program Work for You
   • Exploring Applications
8. Setting Up Your Information Management Center
   • Key Components of a System
   • Case Studies
   • Making Connections
   • Lessons Learned
9. Managing Information in Six Easy Steps
   • GOPHER It!
   • Processing E-Mail Messages
   • Digging Donald out of the Hole
10. Prioritizing Your Tasks
    • The Urgent-Important Matrix
    • Putting Tasks in Their Place
11. Saying No
12. Creating Routines
13. Stopping Procrastination Now (Not Later!)
    • Tackling Procrastination
    • A Challenge to Change
14. Applying Our Lessons at Home
15. Personal Action Plan
16. Recommended Reading List
17. Post-Course Assessment

Getting Your Job Search Started

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.

In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job.

Giving Effective Feedback

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. Youll also learn some tips for receiving feedback.

Goal Setting

We all have things we want in life. This course will show you how to take the things that you dream about and wish for, and turn them into reality.

In this course, you will create your personal vision, identify your values, and make a bucket list. From there, youll create goals with SPIRIT, set up support systems, learn how to deal with setbacks, and identify ways to get started on your journey right now.

Growth Hacking

The new economy calls for a new way of attracting customers and sales. Growth hacking is a system of rapid growth for start-up companies, with a goal of sharing a message and making a sale. This course will teach you how to tap into this method, learning how to create your own growth hacking plan.

In this one-day course, you will learn how to: identify the growth hacking mindset, recognize the differences between growth hacking and marketing, identify the customer need your business can fill, create and implement product placement and services to fit the need, learn and practice techniques of growth hacking, review and practice growth marketing strategies, identify the essentials of conversion and optimization, and create your own growth hacking plan.

Hiring for Success: Behavioural Interviewing Techniques

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

Hiring for Success – Behavioural Interviewing Techniques

1. Introduction
2. Course Overview
3. History of the Interviewing Process
4. The Recruitment and Selection Process
5. Factors in the Hiring Process
6. Cost Analysis
7. Job Analysis and Position Profiles
8. Determining the Skills You Need
9. Finding Candidates
10. Advertising Guidelines
    • Five Key Points
    • Ten Tests for Advertising
11. Screening Resumes
    • The Screening Process
    • Developing a Guide
12. Performance Assessments
13. Problems Recruiters Face
14. Interviewing Barriers
15. Non-Verbal Communication
16. Types of Questions
    • Open and Closed Questions
    • Probing Techniques
17. Case Study
18. Traditional vs. Behavioral Interviews
    • Behavioral Interviewing
    • Sample Questions
19. Other Types of Questions
    • Achievement-Oriented and Holistic Questions
    • Making Connections
20. The Critical Incident Technique
21. Listening for Answers
    • Listen Well
    • Committing to Change
22. Difficult Applicants
23. Interview Preparation and Format
24. Other Interview Techniques
25. Scoring Responses
26. Checking References
27. Human Rights
28. Skill Application
29. Pre-Assignment Review
30. Personal Action Plan
31. Recommended Reading List
32. Post-Course Assessment

Honing and Delivering Your Message

This one-day course will prepare students to develop a message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make. The final session will give students the opportunity to craft and hone a message of their own.

Honing and Delivering Your Message

1. Course Overview
   • Learning Objectives
   • Pre-Assignment
   • Pre-Course Assessment
2. What is Your Message?
   • What is Your Message, Part One
   • What is Your Message, Part Two
   • What is Your Message, Part Three
   • How to Present Your Message: Who is Your Target Audience? Part One
   • How to Present Your Message: Who is Your Target Audience? Part Two
   • How to Present Your Message: Who is Your Target Audience? Part Three
   • How to Present Your Message: Who is Your Target Audience? Part Four
3. Ways to Present Your Message
   • Brainstorming
   • Choosing a Communication Route, Part One
   • Choosing a Communication Route: Part Two
   • Choosing a Communication Route: Part Three
4. Delivering Your Message in a Different Way
   • Pre-Assignment Revisited
5. Effective Listening
   • What is Active Listening?
   • Responding to Feelings
   • Reading Cues
   • Demonstrating Listening
6. What is Your Body Saying?
   • What is Your Body Saying? Part One
   • What is Your Body Saying? Part Two
   • Use Nonverbal Communication
   • The Value of a Pause
   • Attitude
7. Presenting Your Message to an Audience
   • The Elevator Pitch, Part One
   • The Elevator Pitch, Part Two
8. A Personal Action Plan
   • Starting Point
   • Where I Want to Go
   • How I Will Get There
9. Course Summary
10. Recommended Reading List
11. Post-Course Assessment

Human Resources Training: HR for the Non-HR Manager

In todays fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts.

This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues.

Identifying and Combatting Fake News

In this day and age, its becoming increasingly important to learn how to recognize fake news and deal with it if necessary.

After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan.

Influence and Persuasion

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youll also receive an introduction to basic neuro linguistic programming techniques.

Intermediate Project Management

Project management is not just for certain industries or job titles. Most of us are expected to complete assignments that are not a usual part of our job and to get the job done well, within a budget, and on time. This course will share some project management techniques that can help you achieve your goals. We recommend that you complete Project Management Fundamentals before beginning this course.

In this course, you will focus on the last three stages of the project life cycle: planning, execution, and termination. This includes identifying tasks and resources; using scheduling techniques like the work breakdown structure, Gantt charts, and network diagrams; preparing a budget; executing a project; and controlling changes.

Intrapreneurship

Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company.Who wants to feel empowered and recognized for their innovative and creative ideas? Who wants to make a difference? If you answered yes to these questions, then this course will help you become energized and ready to push your ideas forward. After you complete this course, you will have ways to get started and implement your plans.

Intrapreneurship

1. Course Overview
2. What Is Intrapreneurship?
3. Why Is Intrapreneurship Important?
   • The Growth of Intrapreneurial Culture
   • History of Intrapreneurship
   • Making Connections
4. Characteristics of Intrapreneurs
   • What Makes Intrapreneurs Tick?
   • Making Connections
5. Picking Your Team
6. Are You an Intrapreneur?
   • Self-Assessment
   • Considering Our Strengths
7. Becoming an Intrapreneur
8. Creating and Selling Your Ideas
   • The Intrapreneurial Process
   • Making Connections, Part One
   • Making Connections, Part Two
   • Screening the Ideas
   • Selling Your Ideas
9. Pre-Assignment Review
10. The Implementation Plan
11. Personal Action Plan
12. Recommended Reading List
13. Post-Course Assessment

Introduction to Buyers Agency

An Introduction To Buyer Agency
In The New Zealand Real Estate Market

This first-of-a-kind introductory course, considers Buyer Agency, as it is practiced in the United States, Australia, Canada and elsewhere; the impact of the 2008 REA Act on Buyer Agency in New Zealand; the ethical issues that are the basis for Buyer Agency and how to possibly make a living, by acting as a Buyer’s Agent.

As this is a brand new area of practice in New Zealand, there is more to be determined than is currently known, so this course will also serve as a “sounding board” for an open online discussion of the topic.

There are short “self assessments” at the end of several chapters. These assessments are optional, but we recommend you take them to help solidify what you have just learned.
The scores from these assessments are not sent to REA, nor used to evaluate your knowledge…. they are just there to help you make best use of the materials.


5 Hours: REA Non-Verifiable Training
Presented By: e-Agent NZ Ltd
Written By Dr. Lee Konowe

Introduction to E-Mail Marketing

Introduction to E-Mail Marketing

Introduction to Neuro Linguistic Programming

In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.

This introductory course will teach the basics of neuro linguistic programming (NLP). Youll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.

Inventory Management: The Nuts and Bolts

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. This course will teach you how to effectively manage these items, which are collectively referred to as inventory.

In this course, you will learn about all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.

Knowledge Management

The knowledge held by an organizations employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.

Leadership Skills for Supervisors

Many times, employees are promoted to supervisory positions because of their experience with the company, but once in the new role, oftentimes they are not given the proper tools they need to manage their staff. This one-day course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with other relevant information.

Upon completion of the Leadership Skills for Supervisors course, you should be familiar with methods for prioritizing, planning and managing your time, you should be able to identify your primary leadership style and other styles, you should be aware of ways to meet the needs of employees through communication and coaching, and how to manage conflict.

Lean Process Improvement

From Benjamin Franklins early ideas, to Henry Fords work in the 1920s and the Toyoda precepts in the 1930s, to Jeffery Likers publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.

This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods.

Logistics and Supply Chain Management

Logistics and Supply Chain Management are arguably the lifeblood of any industry. If you cant make your products and cant get them to your customers then failure is guaranteed. If you dont want to find your business in this predicament its a good idea to secure training on this pivotal topic to have a good grasp on success. This cover gives a broad overview of logistics and supply chain management and the tools you will need.

In this course you will learn about supply chains and logistics, various integration models, supply chain flows, who is who in a supply chain, as well as drivers and ways to optimize them. You will also gain an insight on other crucial points such as aligning your business and supply chain strategies, how to get the most out of your data, how to troubleshoot any problems that crop up and ways to develop your supply chain.

Making Training Stick

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

In this course, youll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques.

Making Your Business Better

A business begins with a great idea. Relationships and company values define the path to success. These are significant for start-ups, as well as for established companies and institutions.Everyone needs a strategic plan to grow their company. The right tools, team, and methods are essential to ensure the success and longevity of your enterprise.

This course demonstrates how various factors work together to ensure a company flourishes. Students will be guided through positioning and pricing, marketing, selling, negotiating, responding to RFQs, project management, team building, productivity, and strategic planning.Other courses that may be of interest to the student are Building Your Self Esteem and Assertiveness Skills, Business Leadership, Business Ethics in the Office, Creating a Positive Work Environment, and Getting Stuff Done - Personal Development Boot Camp.

Managing Across Cultures

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one its vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Managing Difficult Conversations

This online course is designed to enhance your ability to handle difficult conversations.

Managing Pressure and Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Managing the Virtual Workplace

Virtual workers and virtual teams are an essential part of todays workforce. More than ever, people are using technology to work anywhere, anytime. There are benefits to todays virtual workplace, but there can be challenges, too. This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

Marketing and Sales

A small marketing budget doesnt mean you cant meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.

In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your companys image, and build your bottom line.

Marketing for Small Businesses

Marketing is about getting your business known and building your position within the marketplace. Small businesses don`t always have a big budget for marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. This course will help small business owners and managers develop their marketing message, create a marketing plan, and apply the right strategies.

Marketing for Small Businesses

1. Course Overview
2. Marketing for Small Business
   • Defining Marketing in the Small Business Context
   • Pre-Assignment Review
3. Elements of a Successful Marketing Message
   • Your USP
   • Making Connections
   • Building the Relationship
   • Influence and Persuasion
   • Testing and Revising
4. The Marketing Cycle in Small Business
   • Marketing Essentials
   • Stage One: Consumer and Market Analysis
   • Stage Two: Analyzing the Competition and Yourself
   • Stage Three: Analyzing Distribution Channels
   • Stage Four: Creating a Marketing Plan
   • Bringing it All Together
   • Making Connections
5. Identifying Marketing Strategies
   • Key Marketing Strategies for Small Businesses
   • Getting the Most Bang for Your Buck
   • Making Connections
   • Top Ten Strategies for Success
   • Identifying Opportunities (Part One)
   • Identifying Opportunities (Part Two)
   • A Simple Marketing Plan for Small Budgets
6. Implementing Your Plan
   • What is a Marketing Budget?
   • Four Rules for Establishing Your Budget
   • Managing Your Budget
   • Stage Five: Implementing and Evaluating
   • Stage Six: Reviewing and Revising
7. Internet Marketing Basics
   • What It Looks Like
   • Popular Strategies
   • Sharing Messages
   • E-mail Marketing
   • What is SEO?
   • Leveraging Social Media
8. Personal Action Plan
9. Recommended Reading List
10. Post-Course Assessment

Mastering The Interview

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. This course will give you the chance to master job interview skills.

In this course, you will learn how to prepare for and participate in a job interview. Well share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview.

Measuring Training Results

Think back to the last training program that you conducted or attended. What did you learn from that course? How did you (or your students) apply the new skills back in the workplace? Can you tie those results directly back to the training program?

In this course, you will learn how to measure training results using Donald Kirkpatricks four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment.

Meeting Management: The Art of Making Meetings Work

Meetings come in all shapes and sizes, from major conventions to a quick huddle in an office hallway. This course will give you the skills to lead an effective meeting of any size.

In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants.

Mobbing in the Workplace

Could mobbing take place in your workplace? There are steps you can take to ensure your organization is mobbing-resistant.

After this course, you will be able to identify mobbing and how it differs from individual bullying, know why and how it occurs, know how it impacts the person targeted and the organization, know what actions to take if you are being mobbed, know how to avoid targeting someone, and know what action to take as an organization to stop mobbing before it starts

Motivation Training: Motivating Your Workforce

Its no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace.

To start this course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate.

Negotiating for Results

Whether youre negotiating a big deal with lots of money on the table or trying to get your child to agree to a reasonable bedtime, the principles are the same. This course will give you the skills that you need to become a successful negotiator.

In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing.

Networking for Success

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.

Networking for Success

1. Course Overview
   • Learning ObjectivesPre-Assignment
   • Pre-Assignment Instructions
   • Pre-Assignment Person One
   • Pre-Assignment Person Two
   • Pre-Assignment Person Three
   • Pre-Course Assessment
2. Assessing Your Networking Skills
   • Networking Dynamics
   • Are You Committed?
3. Identifying Opportunities and Customizing Your Approach
   • Creating Opportunities
   • Preparing to Network
   • Key Questions
   • Things to Consider
   • Customizing Your Approach
   • Targets and Goals
   • Unplanned Networking
   • Do’s and Don’ts
4. Creating a Positive First Impression
   • Body Language
   • Interpreting Body Language
   • Associated or Dissociated
   • Towards or Away From
   • Match/Mismatch
   • Summary
   • Be a Conduit
   • Getting Your Message Out
   • Be a Conduit
   • Pre-Assignment Review
   • Remembering Names
   • Repeat Their Name
   • Write It Down
   • Spell It Out
   • Word Play
   • Confess!
   • Making
   • Connections
5. Your Memorable Intro
   • The Basics
   • A Basic Format
   • Sample Introductions
   • Memorability Factor
   • Worksheet – Example Two
6. Starting the Conversation
   • How To Get Started
   • Listening
   • The Basics of Small Talk
   • Seven Steps to Mastering Small Talk, Part One
   • Seven Steps to Mastering Small Talk, Part Two
   • Seven Steps to Mastering Small Talk, Part Three
   • Conversation Stimulation
   • Keeping the Purpose in Mind
   • The Complicated Parts
   • Growing
   • Skills
   • Joining and Starting Conversations
   • Getting Comfortable
   • Plan Your Own Future
   • Making Connections
7. The Handshake
   • The Importance of a Handshake
   • Five Factors
   • Tips for Success
8. Business Cards
   • Business Card Etiquette
   • Tips and Tricks, Part Two
   • Tips and Tricks, Part Three
   • Electronic Card Sharing
   • QR Codes
   • In a Pinch
9. Handling Tough Situations
   • The Things We Say
   • Making Connections
   • Six Strategies for Success
   • What Others Say
   • The Right Perspective
   • Introverts and Extroverts
   • Extroverts and Introverts
   • Your Comfort Level
   • Making Connections
10. Following Up
    • Introduction
    • Following Up
    • Extending the Invitation
    • Handling Rejection
    • Case Study
    • Making It Personal: Phone Calls
    • Making It Personal: E-mail and Text Messages
    • Making It Personal: Meetings
    • Choosing to Abstain
    • Opting In
11. Organizing Your Network
    • Contact Management Systems
    • Choosing a System
    • About Integrated Systems
    • Mastering Networking
    • Skills to Develop
    • Keeping a Journal
    • Sample Journal Entry
    • Setting Goals
    • Consistency
    • Independent Growth
12. Leveraging the Internet
    • Using LinkedIn
    • LinkedIn Status Updates
    • Getting Connected
    • Second and Third Degree Connections
    • Using Groups, Part One
    • Using Groups, Part Two
    • Using Twitter
    • Getting Started with Twitter
    • Hashtags
    • Re-Tweets
    • Your Name
    • Strong Connections
    • Using Lists on Twitter
    • Using
    • Lists
    • Using Facebook
    • First Steps
    • Next Steps
    • Due Diligence
    • Now You Can!
    • Know Your Tools
13. A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There
14. Summary
15. Recommended Reading List
16. Post-Course Assessment

NLP Tools for Real Life

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed Introduction to Neuro Linguistic Programming, take this course and learn how you can do more with NLP.

This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.

Onboarding: The Essential Rules for a Successful Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

Orientation Handbook: Getting Employees Off to a Good Start

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Overcoming Objections to Nail the Sale

Weve heard it all before: Maybe some other time. Not today, thanks. Go away! This course will give you some techniques to overcome objections and get the customer to say, Sign me up!

In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well.

Performance Management: Managing Employee Performance

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

Personal Brand: Maximizing Personal Impact

Abigail Van Buren, the writer of Dear Abby, once said, There are two kinds of people: those who come into a room with the attitude, Here I am! and those who have the attitude, There you are! This course is an exploration about the type of impact we want to have in life and work.

In this course, youll learn what a brand is and how you can leverage it to make a personal impact. Youll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). Youll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public.

Planning for Workplace Safety

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan.You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.

Problem Solving and Decision Making

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

Problem Solving Skills: Skills You Need

In order to be effective at problem solving you are likely to need some other key skills, which include creativity, research skills, teamwork, emotional intelligence, risk management, and decision making

Problem Solving Skills

• Introduction
• Problem Solving Skills
• Decision Making
• Goals & Barriers
• Stages of Problem Solving
• A Few Suggestions About Communicating A Problem To A "Helper"

Process Improvement with Gap Analysis

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.

Project Management Fundamentals

The basics of project management can help you get things done at home and at work. This course will familiarize you with the most common terms and practices of project management.

In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea.

Project Management Training: Understanding Project Management

The Project Management Institute defines project management as, The application of knowledge, skills, and techniques to execute projects effectively and efficiently. This course will give you the project management tools that you need to plan, manage, and execute small to medium sized projects.

This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation.

Project Management: All You Need to Know

This elearning version of Project Management: All You Need to Know takes your project planning skills and gives them a boost to into the realm of Project Management. You will learn how to take a plan and manage it through the steps it needs to reach a successful conclusion.

Upon completion of this course you will have developed valuable new skills that will allow you to competently manage a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the project life cycle and project planning documents. Youll learn about communications and how to deal changes and project tracking and also how to conduct status meetings. The course wraps up with a look at closing your project.

Project Planning: All You Need to Know

This course gives you the skills to get in on the ground floor of project planning without the pursuit of a project management certification. You will learn the skills and tools you need take a project idea through the various steps that are required to develop an approach that utilizes the correct procedures on the way.

Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets.

Promoting a Marketing Webinar

Webinars are an affordable and effective tool for connecting with your staff, customers and your online community. As someone with the skills to create webinars from the structure and content to how to use webinar platform technology you are ready to join the thousands of companies and entrepreneurs using webinars to promote their products and grow their revenue.

At the end of this course, you will be able to define the marketing objectives of your webinar, create an attendee avatar to connect with your target audience, create and use a lead magnet, develop a promotion strategy, explore the potential of a joint venture, and create a webinar marketing calendar.

Prospecting for Leads like a Pro

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. Today, you will become skilled at prospecting and learn the 80/20 rule. After today, you will know who to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.

Prospecting for Leads Like a Pro

1. Course Overview
2. Pre-Assignment Review
   • True/False Questions
   • Multiple Choice Questions
3. Targeting Your Market
   • Eight Ways to Target Your Market
   • My Target Market
4. The Prospect Dashboard
   • Prospect Dashboard Basics
   • Q & A
   • My Prospect Dashboard
   • Planning with the Prospect Dashboard
5. Setting Goals
6. Why Is Prospecting Important?
7. Networking
   • What is Networking?
   • Small Talk
8. Public Speaking
9. Trade Shows
10. Regaining Lost Accounts
11. Warming Up Cold Calls
12. The 80/20 Rule
13. It’s Not Just a Numbers Game
14. Going Above and Beyond
15. Personal Action Plan
16. Recommended Reading List
17. Post-Course Assessment

Prospecting for Leads Like a Pro (Audio)

This online course is designed to assist with skill development and general knowledge as it relates to converting leads.

Public Relations Boot Camp

The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed. In this comprehensive course, you will learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage your media relations.

Public Relations Boot Camp

1. Course Overview
   • Learning Objectives
   • Pre-Assignment
   • Pre-Course Assessment
2. Public Relations
   • Introduction
   • The Print Era
   • Elements for Success
   • Pre-Assignment Review
   • What Public Relations Is All About
   • Fragmentation
   • Saturation
   • Reputation
   • What it Means to Get Strategic
3. Building Your PR Plan
   • Defining Reality
   • Checklist for Success
   • The Five Phases
   • What’s the Goal?
   • Functions of PR
   • Getting Support
   • Key Supporters
   • Defining Strategy and Tactics
     • Defining Strategy
     • Defining Tactics
   • The Plan
   • The Eight Phases
   • Getting Down to Business
4. Structuring Messages
   • Creating Your Media Image
   • Making Connections
   • Summary
   • Getting Clear on Your Message
   • Making Connections
   • What is a Media Kit?
   • Components of a Media Kit
   • Sample Media Kit: Award Ceremony
   • Sample Media Kit: Crisis Situation
   • Sample Media Kit: Logo Redesign
   • Attention to Style
   • Creating Strong, Positive Messages
   • The MEDIA Model
5. Establishing Media Guidelines
   • Defining Guidelines
   • Two Groups are Better Than One
   • Selecting a Spokesperson
   • Select Great Communicators
   • Approval Process
6. Managing the Media
   • Building Rapport with Reporters
   • Tough Questions
   • What is a Sound Bite?
   • The SIM Model
   • Timing is Everything!
   • Sample Sound Bites
   • Getting Creative
   • Options When You Have 'No Comment'
   • Summary
7. The Press Release
   • Before You Start
   • Other Options
   • The Basics
   • Give it a Shot
8. PR and the Crisis
   • Business Continuity and Recovery
   • Setting Priorities
   • Essential Crisis Plan Elements
   • Exercising Options
   • Reviewing and Revising
9. Social Media and Public Relations
   • Where It Is
   • Making Connections
   • Monitoring Tips and Tricks
   • Making Connections
10. A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    • Summary

Public Speaking: Presentation Survival School

This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. Youll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids.

After you complete this course, you will be able to establish rapport with your audience, implement techniques to reduce nervousness and fear, understand your strengths as a presenter and how to appeal to different types of people, recognize how visual aids can create impact and attention, develop techniques to create a professional presence, learn some different ways to prepare and organize information, and prepare, practice, and deliver a short presentation.

Public Speaking: Speaking Under Pressure

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. Youll focus on short responses and learn ways to expand a basic presentation.

Purchasing and Procurement Basics

Not that long ago, purchasing and procurement focused on a rights-based theory: acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price.Today, purchasing and procurement has evolved beyond this theory to include many supply chain functions, with a focus on building strong, collaborative relationships within and outside the organization.

In this course, you will learn the basics of purchasing and procurement. Youll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. Youll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships.

Research Skills

It can be hard to know where to find good information that you can trust. This course will teach you how to research any topic using a number of different tools.

In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, youll learn how to find information using the librarys Dewey Decimal System, journals, and the Internet.

Risk Management

Risk management has long been an essential part of project management, but it has also become an increasingly important part of organizational best practices. This course will introduce you to the basic principles of risk management.

In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company.

Safety in the Workplace

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This course will give you the foundation to start building your safety culture.

Safety in the Workplace

1. Course Overview
2. Defining a Safety Culture
3. Governing Bodies and Resources
4. Getting Started
   • Creating a Safety Committee
   • The Safety Committee’s First Meeting
5. Identifying Hazards
   • The Hazard Identification Process
   • Hazard Identification for the Acme Widget Company
6. Resolving Hazards
   • The Three Methods
   • Hazard Resolution for the Acme Widget Company
7. Taking Proactive Measures
   • Hiring for Safety
   • Safety Training
8. Identifying Groups at Risk
9. Writing a Safety Plan
10. Implementing the Plan
11. Incident Management
    • Case Study
    • Responding to Incidents
    • Documenting Incidents
    • Investigating Incidents
    • Near Misses
12. Reviewing the Program
13. Personal Action Plan
14. Recommended Reading List
15. Post-Course Assessment

Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

Selling Smarter

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.Today’s top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. They do this in a way which puts the customer first, fully knowing that when they meet the customers’ needs, sales will follow.

Selling Smarter

1. Course Overview
2. Selling Skills
   • Essential Skills
   • Consultative Selling
   • Customer Focused Selling
3. The Sales Cycle
   • The Sales Cycle
   • Initiate
   • Build
   • Manage
   • Optimize
4. Framing Success
   • The Power of Your Mind
   • Professionalism
5. Setting Goals with SPIRIT!
6. The Path to Efficiency
7. Customer Service
8. Selling More
   • Enhancing Your Sales
   • Our Values
   • Making Connections
9. Ten Major Mistakes
10. Finding New Clients
    • Finding New Clients
    • Networking
11. Selling Price
12. Personal Action Plan
13. Recommended Reading List
14. Post-Course Assessment

Six Sigma: Entering the Dojo

This course will give you the skills you need to implement a Six Sigma business improvement plan to your business. You will learn what Six Sigma is and different methods to apply in a practical sense by using a set of tools. You will then wrap things up with a consideration of managing relationships with your customers, both internal and external.

Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships.

Skills For The Administrative Assistant

Skill Development For The Administrative Assistant

Skills You Need for Workplace Success

This elearning version of Workplace Success: Seven Key Skills Youll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.

Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence.

Social Media and Your Business

Many people are familiar with how to use social media, but not everyone knows the best ways to use social media to market a business. Find out here.

Social Selling for Small Businesses

This course will help you develop your social selling skills by focusing on developing meaningful relationships with customers and potential customers through social media. You will also learn all about ways to harness the power of social media to spread your message far and wide to your target audience.

In this course, you will learn about the attributes of social selling, you will learn how to explore social selling can generate business leads, how to apply social selling strategies of relevance in social media. You will also develop an understanding of the power of leveraging different platforms and how to measure results.

Story Marketing for Small Businesses

Cultures both ancient and modern have strong storytelling traditions. Our brains are wired to share and process information through storytelling. Information presented as a story has the power to inform, influence and motivate.Story marketing is the process of attracting and engaging customers through story their story, rather than yours. Instead of the buy our product messages of typical marketing campaigns, story marketing tells the customer story and motivates them to connect with your company as a solution to their problem or way to a better life. This one-day course will highlight the essentials of story marketing for your small business: story marketing tools, storytelling basics, and how to write and refine your own story for marketing to your target audience.

This course covers the essential elements of a story marketing campaign, from a review of company message and brand, to the elements of good storytelling. The course leads participants through the steps of creating a marketing story knowing your company, knowing and connecting with customers, and the story writing and editing process. This creates a clear and engaging path that will lead customers to your products and services and encourage them to respond to your call to action.

Strategic Planning

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

Strategic Planning

1. Course Overview
2. Understanding Strategic Planning
   • What it Does
   • Making Connections
   • Pyramid Structure
3. Identifying Our Values
   • Pre-Assignment Review
   • Creating Value Statements
4. Designing Our Vision
   • The Vision Process
   • Defining Your Vision
5. On a Mission
   • Defining Your Mission Statement
   • Designing a Mission Statement
6. Performing a SWOT Analysis
   • What is a SWOT Analysis?
   • Individual Analyses
   • SWOT Ratings
7. Setting Goals
   • Fitting into the Plan
   • Goals with SPIRIT
   • Getting Into It
8. Assigning Roles, Responsibilities, and Accountabilities
   • Who Does What and When?
   • Establishing Priorities
   • Problem Solving in Action
9. The Full Picture
10. Gathering Support
    • Who Reviews the Plan and How
    • Putting It Into Practice
11. Making the Change
    • Getting Ready
    • The Three Phases
    • Insights
    • Control and Change
12. How Does It Look?
    • Presenting Your Ideas
    • Creative Considerations
13. Getting There
    • Planning for Problems
    • Making it Great
    • Sample Strategy Map
    • Sample Balanced Scorecard
14. Mocking Up the Process
15. Personal Action Plan
16. Recommended Reading List
17. Post-Course Assessment

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

Stress Management

1. Course Overview
2. Defining Stress and How It Affects Us
   • Where Are You Now?
   • Defining and Identifying Stress
   • Ways to Look at Your Stress
3. What is Stress About?
4. Building a Solid Foundation
   • Taking Care of Your Body and Your Mind
   • Case Study
   • The "Less Stress" Lessons
5. Mental Strategies
   • Changing Ourselves
   • The Triple A Approach
6. Stress at Work
   • The Stress Tax
   • Stress Inventory
   • Finding Some Solutions
   • Stress Logging
7. Time Management Tips
8. Stress at Home
   • Budgeting Basics
   • The Everyday Stuff
   • Organization Tips
9. Drainers and Fillers
10. Personal Action Plan
11. Recommended Reading List
12. Post-Course Assessment

Successfully Managing Change

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding peoples hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace.

Supervision Training

This 2-hour course is available to all REA licensees (Agents, Branch Managers and Salespeople):

The REA has provided this course to assist Agents and Branch Managers with the very specific requirements of supervision. While this course is not now a mandatory requirement for those providing supervision, it is notable that the development of this course by the REA is related to the number of complaints, that involve issues of insufficient supervision.

This course is also appropriate for licensed Salespeople, as it reflects what Salespeople should expect in the way of supervision and guidance from their Branch Manager and or Agent licensees. This course is of additional significance for all "Remote" agents.

In addition to the course itself, all enrolled in this course will have the OPTION to participate in a FREE webinar, offering the opportunity to ask questions and provide their feedback.

Table of Contents:

Introduction
Real Estate Continuing Education - Supervision
Topic - Supervision
Key Legislation and Rules Relate to Supervision and Management
The Professional Standard on Supervision
The NEW MANTRA - Comply then verify
Scenario 1 to Consider - Breach Example
Scenario 1 Continued...The Appeal
Differences between supervision and employment line management
A Written Supervision plan/agreement is Desirable
The need for actual, active and tailored supervision systems
Scenario 2 - Breach example (unsatisfactory conduct)
Scenario 2 Continued...CAC findings and orders
Scenario 2 Continued... The CAC said
The cycle of actual, active and tailored supervision and management
Changes in individual circumstances
Reinforcement
Discipline
Supervision when sale and purchase agreements are being drafted
Scenario 3 - Breach example (unsatisfactory conduct)
Scenario 3 - Continued - Defence of supervision practices
Scenario 3 - Continued - CAC findings
Supervision of New and Inexperienced salespersons
Other Steps that Supervisors should take with New and Inexperienced
Scenario 4 - Breach example (unsatisfactory conduct)
Salespersons who work at a different location to their supervisor
Scenario 5 - Breach example (unsatisfactory conduct / no further action)
Appendix 1 - Professional Standard on Supervision
Appendix 2 - Prompt questions on Compliance for Supervising Agents
Post Course Knowledge Evaluation
Survey - Supervision Training