When does the Early Bird sale end?

The sale ends at midnight on 30 December. After that, prices will likely return to standard rates.

What are the exact prices and GST details?

The 10-hour REA-approved CPD is $79.95 plus GST. The 20-hour bundle is $119.95 plus GST. GST is added at checkout where applicable.

Is the training REA-approved?

Yes. The courses on offer are REA-approved and designed to meet regulatory CPD requirements.

Is support available if I get stuck?

Yes. Support is available 24-7-365 so help is there whenever you need it.

Can I buy multiple packages for my team?

Yes. The sale pricing applies per purchase and it is common to buy multiple licences or bundles for teams. Contact support for bulk arrangements.

What does "clear, honest, and not misleading" actually mean in practice?

It means every factual statement in the advert can be defended. Avoid ambiguous language presented as fact, provide accurate measurements, and disclose known defects. If a claim could be challenged, either verify it or remove it.

Can I use virtual staging or wide-angle lenses in photos?

Yes, but only if you disclose it. Virtual staging should be labelled as such and wide-angle effects that misrepresent size or layout need to be avoided or explained.

What information must always be accurate?

Price or price range, property size, location and any statements about legal status or encumbrances must be accurate. These are core details that buyers rely on to make decisions.

What happens if an advert is found misleading?

Regulatory action can include fines, orders to correct advertising and, for agents, disciplinary measures that may affect their licence.

How can I make my ads both compliant and appealing?

Use honest, benefit-focused language. Highlight verified selling points, use high-quality real photos, and present clear pricing. Trust builds enquiries and reduces risk.

Is emotional intelligence important in property negotiations?

Yes. Emotional intelligence helps you read motivations, build trust and tailor offers to what the other party truly values. That often wins deals that purely price-focused approaches lose.

How do I identify if a seller wants a quick sale or a particular buyer?

Ask direct open questions about timing and priorities, listen for hints in their language and observe urgency cues such as willingness to accept conditions or flexibility on settlement dates.

What are simple ways to show empathy during negotiations?

Acknowledge emotions, repeat back key concerns, offer small concessions that matter to them and be transparent about your intentions. Small gestures often build disproportionate goodwill.

Can emotional intelligence be learned?

Yes. Practice active listening , pause before reacting, and reflect on negotiations after they finish. Over time you will get better at spotting motivations and responding productively.

Will focusing on emotions reduce the price I pay?

Not necessarily. In many cases aligning with the other party's true priorities leads to deals that are faster, more certain and sometimes cheaper overall when you factor in transaction costs and risk.

How should I start a conversation when a valuation is lower than expected?

Start respectfully. Ask for the main reasons behind the valuation, share a concise evidence pack with comparable sales and market trends, and invite them to explain any on-site observations that influenced their view.

What evidence is most useful to share with a valuer?

Provide 3 to 5 recent comparable sales, clear photos of the property and any improvements, and local market data such as recent sale prices and average days on market. Keep the information concise and accurate.

Can better communication change an already issued valuation?

Yes it can. If you present new, verifiable evidence or clarify misunderstandings valuers may amend their appraisal. Approach the discussion professionally and agree on next steps for any review.

Property valuation: Why strong communication with valuers matters

26-Nov-2025

Real

Property valuation sits at the centre of many real estate transactions. As a New Zealand real estate agent, your ability to communicate with valuers can protect deals, reduce surprises and create fair outcomes for clients. Strong communication does not mean arguing numbers. It means building trust, sharing evidence and working toward a common conclusion.

Agent holding keys and paperwork beside property models and a laptop on a desk.

Build rapport with valuers 🤝
When numbers don't match: handle discrepancies calmly 🔍
Practical communication checklist 🧰
Why a trusted partnership matters 💡
FAQ ❓

Build rapport with valuers 🤝

Start the relationship professionally and respectfully. Introduce yourself, explain your local market perspective and be transparent about how you arrived at your asking price. Small actions—returning calls, following up with clear information and being honest about unknowns—pay dividends.

Tip: Keep market insights factual. Use sold data, comparable properties and timelines rather than subjective language.

Agent explaining market insights over documents to a valuer with a small house model on the desk

When numbers don't match: handle discrepancies calmly 🔍

Discrepancies between an agent’s expectation and a valuer’s figure are common. When you spot them, approach the conversation with respect. The objective is to understand, not to win a debate.

Ask questions to learn the valuer’s assumptions.
Share data—recent sales, conditional agreements and buyer interest help explain market momentum.
Listen to the valuer’s perspective and be open to their market interpretation.
Avoid confrontation. Frame feedback around facts and common goals.

Agent and valuer reviewing documents and a small house model on a desk with a calculator

Practical communication checklist 🧰

Use a simple checklist before contacting a valuer to keep conversations productive:

Prepare a one-page evidence pack of recent comparables.
Highlight any unique property features that affect value.
Document current buyer activity and market conditions.
Agree next steps and timelines for a follow-up discussion.

Illustrated hand holding a glowing sphere labelled 'PARTNERSHIP' representing collaboration

Why a trusted partnership matters 💡

A cooperative relationship with valuers leads to fairer outcomes for clients and smoother transactions. When valuers trust your data and you respect their methodology, you reduce rework, avoid last-minute surprises and increase the chance of getting deals across the line.

Open hand presenting a holographic globe with the word 'PARTNERSHIP'.

FAQ ❓

How do I raise a valuation discrepancy without sounding confrontational?

Start by asking how the valuer reached their figure. Share your evidence calmly and invite their thoughts. Use language like "can you help me understand" rather than "you are wrong." Focusing on facts reduces defensiveness and keeps the conversation productive.

What evidence is most useful when discussing a property valuation?

Recent comparable sales, details of conditional offers, evidence of buyer demand and any improvements or defects that materially affect price. Presenting concise, verifiable data helps valuers reassess assumptions quickly.

Can better communication change a property's official valuation?

Yes, it can. Clear, respectful communication backed by strong evidence often leads valuers to recheck assumptions and, where appropriate, revise their position. That said, outcomes depend on the strength of the evidence and the valuer’s professional judgement.